Business Manager
Family Group of Companies.
Total years of experience :19 years, 6 Months
* Managing sales with project takings of AED100M+/annum.
* Manage staff, delegate responsibilities, review jobs with support
of 24 staff, 3 Sales Managers & Assistants.
* Review performance of Sales Managers in areas of Sales, KPIs,
Stock & Supply management.
* Establish and evaluate client’s requirements and contracts.
* Evaluate sales teams in comparison with their capability,
production & customer service.
* Personally Meet and look after over 2000 Trade customers to
establish their needs.
* Review the performance of staff on daily & weekly basis.
* Train and Coach staff to achieve the targets & Business
Development Goals.
* Generation of Management Information System (MIS) with
ERPs, OAS support & EPC integration.
* Risk Assessments for new projects & negotiate contracts.
* Establish departmental policies, objectives & procedures.
* Create, manage and analyse performance data
* Review continually planned capacity and capability.
* Ensure compliance to all HSE Objectives.
* Producing Manuals to define the Business Operation
* Coordinate with other Dep. Heads e.g. IT, Financial, Facilities,
Technical, Project, Factory, Quality, EHS & HR Manager.
* Regular Assessment of Operations, Legitimacy & Compliance
with instructions of Directors Board, Gov. Norms & ISO.
* Conduct training session as per Planning Process & Various
Strategies made by collaboration of all stake holders.
* Participate in evaluation meetings on & brief management of
Progress & present proposals where necessary.
Achievements:
* Increase of sale by 1.5%, 13% & 21% in 2013, 2014 & 2015
respectively and 12% to 2015 Budget(Comparison to 2012).
* Minimise the stock losses reducing them to AED 17000
(
Responsibilities:
Operations:
• Create, Update & Review Planning, Sales, Purchase & Operational Procedures.
• Establish departmental policies, Set goals & objectives and review performance.
• Producing Manuals to define the Business Operation.
• Regular Observation of stock market and affecting factors.
• Locate, Evaluate, Purchase, Trail and Launch Products.
• Visit 250 stores once a Year and devise Central Marketing Layout & Occasional POS.
• Present & implement Procedures to increase Market Share and Improvement of Assets.
• Briefings to Shareholders by Monthly Circular and Quarterly meetings.
Development:
• Establish Charter & Plan to configure ERP for all Business Aspects & Review Methodology.
• Coordinate between Administrators of Network, Operating Systems, Database & ERP in light of recommendations from Functional & Technical Consultants, Business Analyst & IT
• Complete analysis of Operations & Development of respective modules i.e.
Planning Resources
Procurement Module
Internal Purchase Module
Warehouse & Assets Management
HR Module
IT Control Module
Supply Chain Module
Sales & CR Module
Marketing Module
Manufacturing Module
Payroll Module
Stock Take Module
Auditors Module
Accounts Module
Training Module
• Generation of SKU Numbering Software integrated with New ERP
• Migration of Existing Database to New Oracle Based Database.
• Amendment of Procedures to improve Operations and Close Software Gaps(Customization).
Achievements
• Successful implementation of ERP enabled us to;
o Control Operational Difficulties & Lower Costs
o Standardize Business Operations with Major Quality Certifications.
o Generate Quality Data for Improved Real Time Reporting & Analytics.
o Improve Supply Chain Management & Buying Model.
o Reduce Complexities & Regulate Compliances.
o Accelerate Sales & Manage Customer Relations.
o Make Better Decisions at Critical Stages e.g. Manufacturing, Stock etc.
o Automate Business process e.g. Invoicing, Purchasing, Servicing, Payroll etc.
Various integrated Modules were divided into sub-Modules & allotted with relevant levels of ERP Access.
• Train 1, 150 members of Sales Staff online to achieve equilibrium throughout Company.
• Customized access to all employees, Management & major Shareholders.
• Centralized Merchandizing with unique Top Look all over the Country Stores.
• Automated Suggested stocks, Add on items (KPIs), Computerized Performance Reviews.
• Suggested and Obtained approval of Facilities for Staff.
• Contracted Large Business & Contractors to Promote & Exclusively Supply our Brand.
All resulting in:
• Improved Sales of 103% & 117% compared to last year which was 6% down from previous year.
Responsibilities:
• Manage a store with project takings of £12.5 million per Annum with a staff of 22 Sales Advisors, 2 Senior Advisor, 1 Assistant Store Managers and a trainee Store Manager.
• Train fellow Store Managers in areas of Construction, Contracts and Audit.
• Make sure that Construction team is at its best in production & customer service.
• Provide Technical Solutions in the process of tenders and Execution of projects.
• Meeting and looking after over 2000 Trade customers and retaining their custom.
• Meet vendors to get the best possible feedback which helps to establish their needs.
• Review the performance of staff on weekly, Periodic and Quarterly basis.
• Train and Coach staff to achieve the targets and guide towards career development.
• Planning and implementing Business Development Strategies & Plans for future business.
• Achievements:
• Increase the sales by 19% to Like for Like and 12% to Budget.
• Achieve KPIs target exceeding by 46%.
• Minimise the stock losses to £1700(0.014%) compared to previously up to £22, 000.
• Take customer service level at 92% as compare to the previous at 68%.
• Achieve 100% Audit for a whole year (4 Quarters in a row).
* Managing the restaurant with budget of £3 Million per year and an area of 22sq miles.
* Managing a team of 29 members of staff and 2 deputy manager.
* Maintaining the high standards of Customer Service.
* Train & coach team in accordance with new products/promotions & keep staff motivated.
* Health & safety checks on daily basis.
* Appropriate ordering and making sure products on the shelves are up to date.
* Making sure production of the orders is in time.
* Maintaining the high standards of hygiene.
Achievements:
* Achieve the best customer service prize in the area
* Achieve 96% CER checks by company
* Increase sales by 6% as per last year
* Reduced 3.9% on overheads as allocated in budget
Customer Relations & Management
Customer Relations & Sales
Customer Relations & Sales
International Management
By Employer “Topps Tiles”
Level 7 Post Graduate Qualification
Operational understanding of Business