Chairman personal assistant
Imperial suites Hotel
Total years of experience :14 years, 3 Months
Managing all my manager work who owns more than 5 other activities in various fields (IT-security systems-investment)
in addition of acting as the hotel duty manager
Supervising all the hotel departments, the standards and the quality of the service including:-
- The House Keeping Department and the room's standard and cleanliness.
- The F&B Department (kitchen - restaurants) starting from controlling the receiving quality, to the service offered to the guest.
- The Front Office Department starting from the welcome to the check out.
- The Maintenance Department, and following its work in all other Departments.
- The Management of controlling the problems in all the departments.
- Reach the Guest satisfaction by taking questionnaire, and analyzing it.
- Regularly tours all hotel facilities, back and front of the house to ensure the highest possible cleanliness, maintenance standards are met and take notes on operational concerns.
- Reviews the Duty Manager’s report and Night Manager log daily and follow through on problem areas.
- Regularly provides GM with maximum digestible information on problems, achievements, etc. In all areas of operations.
- Ensures daily communication with all supervised departments through daily briefing, monthly meetings or other alternative means.
- Report and share quality views in the PM briefing and ensure rapid implementation of all quality improvement decisions.
- Participates in the drafting of a hotel Crisis Management Plan.
- Conducts daily hotel inspection of public and heart-of-the house areas.
- Personally reviews of the Duty Manager's log daily and assigns problem areas to relevant Dept. Heads for follow-through.
- Ensures daily communication with all supervised departments through briefing or alternative means.
- Attends Operations Departmental meetings as scheduled, or initiates said meeting in the absence of the GM.
- Regularly provides GM with maximum digestible information on problems, achievements, etc.
Supervising all the hotel departments, the standards and the quality of the service including:-
- The House Keeping Department and the room's standard and cleanliness.
- The F&B Department (kitchen - restaurants) starting from controlling the receiving quality, to the service offered to the guest.
- The Front Office Department starting from the welcome to the check out.
- The Maintenance Department, and following its work in all other Departments.
- The Management of controlling the problems in all the departments.
- Reach the Guest satisfaction by taking questionnaire, and analyzing it.
Handling the Correspondence between the Hotel and our clients.
- Filling the mails and handling all the paper work.
- Organizing the meetings with the Owner and all the managers.
- Writing and sending Mails and memos out of the Owner`s office.
- Revising Daily Reports received (Daily Sales - In-house revenue - Daily Briefing - Reservation and other).
Also as a (Sales Coordinator):
- Manage sales department.
- Review period and reports.
- Issuing the new contracts and promotions of 2013
Handling the guest complaints until reaching his satisfaction.
- Taking orders concerning all the departments and following.
- Receiving Goods (food, beverage and other), according to the procedures and the rules.
- Supervising all the hotel departments, the standards and the quality of the service including:
• The Maintenance Department and following its work in all other Departments.
• The Management of controlling the problems in all the departments.
Supervising all the hotel departments, the standards and the quality of the service including:-
- The House Keeping Department and the room's standard and cleanliness.
- The F&B Department (kitchen - restaurants) starting from controlling the kitchen quality, to the service offered to the guest.
- The Front Office Department starting from the welcome to the check out.
- The Wedding Hall with all it's equipment
- The Maintenance Department, and following it's work in all other Departments.
- The Management of controlling the problems in all the departments.
- Reach the Guest satisfaction by taking questionnaire
- welcome the guest and introducing the hotel to the guest through the phone.
- Handling the guest complaints until reaching his satisfaction.
- Taking orders concerning all the departments and following.
- Up selling the services of the hotel specially the F&B Department.
- Responsible of the Electronic - Advertising of the jobs needed on all web sites.
- Filtering and analyzing the received CVs and choosing the qualified candidates.
- Following the procedures made by the chosen employee.
- Handling the Correspondence between the company and our clients.
- Filling the mails and handling all the paper work.
- Handling the Correspondence between the company and our clients.
- Filling the mails and handling all the paper work.
- Organizing the meetings with the General Managers with both employees and clients.
- Responsible of all phone calls of the company.
- Writing and sending Faxes and memos out of the G.M office.
also graduated from Notre Dame de Sion French school 2005
