account manager
Zomato
Total years of experience :8 years, 2 Months
- Responsible for handling existing advertising partners and ensuring their retention
- Owing to my adaptability and versatility, I was given the opportunity to work in an acquisitions scope in multiple areas of Dubai
- Maintained an annual billing of ~ 200k + USD
- Currently responsible for revenue retention and management of accounts varying from sole establishments and virtual kitchens, to hotels.
- Prepare detailed campaign reports with relevant inferences and recommendations for clients.
- Continuously up-sell and cross-sell to clients within the Ad Sales division, with the dual purpose of optimising client campaigns and retaining/growing revenue
- Further the success of client campaigns through ongoing operational
consultation.
- Consult clients on product development and diversification, to achieve their
short-term and long-term goals.
- Manage end-to-end client relationships including pitching, negotiation, contracting, billing / invoicing, and troubleshooting
- Employ holistic knowledge of all verticals within the organisation such as Ad Sales, Zomato Order, Table Reservations, and Zomato Gold in order to ensure a seamless experience for clients as well as the growth of their business by correctly attending to their needs by applying our products.
- Successfully retained ~98% of billing over Q1FY19, and currently responsible for annual billing worth ~310k USD
Responsible for back-end operations of well reputed day care in Dubai. Duties include:
• Managing all accounts; receivables, payments, VAT compliance
• Implementing strong digital marketing strategy through Social Media & SEO
• Thoroughly analyzing all data derived in order to increase ROI, identify peak enrolment seasons, boosting presence across related markets
• Managing company’s branding and strategy
• Achieved highest organically ranked Daycare in geographical area
Working closely with the daily rental team to ensure a positive customer experience. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met. Co-managing the operation with fellow team members in a cooperative, adjusting and focused manner.
Achievements & Duties:
• Ranked Top 10 Salesperson within the Toronto C2U area of over 200+ Employees for the last 4 months.
• Increased cliental through marketing and client servicing.
• Management of accounts receivables.
• Generation and analysis of weekly metric reports.
• Development and implementation of direct marketing initiatives
• Analysis of monthly financials, trends and forecasts.
Created awareness of the franchise in Ontario, Canada through marketing, social media and branding
Increased Google rating from 2.8/5 to 3.6/5 and Facebook rating from 3.7/5 to 4.5/5 within 3 months by aggressive marketing and training front of house team to ensure fast, efficient and superior customer service at all times.
Decreased table turnover from 2 hours to 1.5 hours which led to a 15% increase in sales per day
Personally helped each member improve their service and sales techniques through situational training.
Currently pursuing a Diploma in Digital Marketing. Completion of the course will enable me as a professional in this line of work and my skills will be relevant to the following areas of digital marketing: 1) SEO 2) Social Media Marketing 3) Email Marketing 4) Digital Marketing Laws & Guidelines 5) Analytics 6) Digital Display Advertising 7) AdWords 8) CPC
Bachelors in Finance and Corporate Social Responsibility
Completed a 1 year course in graphic designing and foundations of animation