client relations manager
Profund Partners LLC
Total years of experience :13 years, 2 Months
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Manage large amounts of incoming phone calls
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Market Development Officer. ( August 01, 2013 - Continuing) Bestec Group(8th Floor), 45/1 Navana Tower, Gulshan Circle-1, Dhaka.
Department: Marketing
Duties/Responsibilities:
• Explain products & services and answer questions from customers over phone & direct.
• Build and maintain strong internal relationships with customers.
• Processing customer order requirements accurately and in timely manner.
• Liaising with internal customers and ensuring commercial objectives are meeting.
• Promoting the Company products and added values.
• Provide product information, pricing and lead-time and availability information for all kind of products.
2. Event Manager ( April 01, 2012 - July 31, 2013)
Bd Event Management House
Company Location: Road#14, House#32, Baridhara, Dhaka.
Department: Event Management
Duties/Responsibilities: Organizing Event
.Face-to-Face Customer Support,
.Customer Support through Phone,
.Online (web/e-mail) Support
