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Sabine Samman Bejjani, Executive Secretary

Sabine Samman Bejjani

Executive Secretary·College des Soeurs des saints-coeurs

Lebanon

Bachelor's degree, Hospitality management & Tourism

Work experience

Total years of experience: 11 years, 8 months

Executive Secretary

November 2016 - September 2021

College des Soeurs des saints-coeurs

Baabda, Lebanon

November 2016 - September 2021

-Performing executive secretarial functions for the school administrator
-Maintaing files of both general and confidential information pertinent to the activities of the school -Organizing and coordinating the special activities -Supporting the mission and vision of the School -Composing effective correspondence independently and handling correspondance and phone communication
-Preparing the planing of the year
-Organising files for each cycle with the whole program of the year
-Being in contact with parents
-Being responsible of new students informing them the procedure and documents requested
-Contributing to the overall success of the School by performing other essential duties and responsibilities as assigned
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Sales Support Coordinator

January 2015 - June 2016

Rise Properties

Beirut, Lebanon

January 2015 - June 2016

• Oversee all aspects of sellers transactions from initial contact to executed purchase agreement
• Prepare Sale Agreements from entering all data in CRM System with the cycle till Registration
• Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation
• Checked Hard/Soft copy with CRM System (All information entered properly)
• Work with Sales & Accounting Department for payments and Sale Agreement status
Company industry:
Real Estate
Job role:
Administration

Junior Recruitment Coordinator

September 2014 - November 2014

Vision Group

Beirut, Lebanon

September 2014 - November 2014

• Helping draw up plans for future personnel needs
• Coordinating staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff
• Main activities:
o Provide advice and assistance on staff recruitment
o Schedule and organize interviews
o Participate in applicant interviews
o Conduct reference checks on possible candidates
o Prepare, Develop and implement procedure and policies on staff recruitment through our system
Company industry:
Hospitality & Accomodation
Job role:
Administration

Restaurant manager

March 2014 - August 2014

I manage

Erbil, Iraq

March 2014 - August 2014

• Understanding all policies, procedures, standards, specifications, guidelines and training programs
• Ensuring that all guests feel welcome and are given responsive, friendly and courteous service at all times
• Ensuring that all food and products are consistently prepared and served according to the restaurant recipes
• Achieving restaurant objectives in sales, service, quality, appearance, sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Controlling cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Filling in where needed to ensure guest service standards and efficient operations
• Preparing all required paperwork, including forms, reports and schedule in an organized and timely manner
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Marketing representative

June 2013 - February 2014

Maillon Group S.A.L

Beirut, Lebanon

June 2013 - February 2014

• Developing a marketing plan
• Creating a database in relation with our target (Companies & banks)
• Attending on-going sales & marketing meetings
• Dealing by preparing offers & following up
• Preparing the menu of each month
• Collaborating in giving ideas for the opening of the lounge
• Organising events
• Providing assistance & support
• Creating a supportive working relationship
• Providing opportunities for future growth and advancement
Company industry:
Catering, Food Service, & Restaurant
Job role:
Marketing and PR

Assistant manager

January 2013 - April 2013

Tsunami S.A.R.L

Beirut, Lebanon

January 2013 - April 2013

• Resolving customer complaints regarding food service
• Supervising operation of service to maximize profitability
• Hiring, training, and scheduling of food service personnel
• Observing and evaluating workers and work procedures to ensure quality standards and service
• Assigning duties and responsibilities to employees in accordance with work requirements
• Accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining employees; communicating job expectations; planning and reviewing compensation actions; enforcing policies and procedure
• Maintaining ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Purchasing manager

January 2012 - October 2012

Mygroup S.A.R.L.

Beirut, Lebanon

January 2012 - October 2012

• Meeting suppliers to negociate pricing product quality & delivery
• Preparing and processing requisitions and purchase oders
• Ensuring that food and beverage cost is at all time in line or below budget
• Managing documentation for new items setup and the inputting of data and pricing into ‘’Omega’’ software system
• Providing sales analysis of items by restaurants on a monthly basis
• Preparing Food & Beverage cost by sending reports of opening - closing inventory, purchases and sales Food & Beverage report, on a monthly basis
• Ensuring that menus are costed at regular intervals by doing a ‘’fiche technique’’ for each plate
• Updating staterments for each supplier and follow up checks
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Customer Service & HR

December 2010 - January 2012

Mybar S.A.R.L

Beirut, Lebanon

December 2010 - January 2012

• Preparing a database, and creating a profile for our customers, anticipating guest needs
• Handling guest complaints and follows up
• Resolving customer requests, questions and complaints
• Entering and withdrawing data Using Omega system : General knowledge, including a part of cost control
• Creating various drinks and food set menus depending on the customer’s budget
• Planning and organizing special events
• Creating staff database, including the schedule, uniforms and training program serving as liaison between the customer and various departments
• Setting up new accounts, maintaining records, preparing reports and performing work process assignments
• Inspecting the physical condition of furniture and decorations including maintenance problems and cleaning
• Managing a database for all beverage supplies, being in charge to control the stock for orders (checking quality & quantity)
Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

Hostess

October 2010 - December 2010

Mybar S.A.R.L

Beirut, Lebanon

October 2010 - December 2010

• Answering incoming telephone calls in a prompt and professional manner
• Recognizing all regular and important guests
• Greeting guests politely and escorting them to their respective tables
• Following up on the daily reservations, and confirmations, managing and organizing the restaurant setup according to our reservations
• Communicate with all guest to ensure quality satisfaction with both food & beverage
• Identifying solutions, anticipating problems and taking appropriate action
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Training in the Banquet & Sales Department

April 2010 - June 2010

Hotel Le Bristol - Beirut

Other

April 2010 - June 2010

• Taking and following up on a client request
• Using Opera system (Profile of the guest & Registration of the event)
• Able to prepare a menu depending on the request
(Seated menu - Buffet/Cocktail - Wedding offer - Conference)
• Organizing & Managing events : Weddings, outside events, VIP lunches dinners
• Assisting negotiations for contracts, booking event space, arranging food & beverage, ordering supplies & audiovisual equipment
• Creating solutions to improve the event and its implementation process
• Improving quality control & ensuring customer satisfaction
Company industry:
Hospitality & Accomodation
Job role:
Other

Training in the Front Office Department

February 2010 - April 2010

Hotel Le Vendome Intercontinental - Beirut

Other

February 2010 - April 2010

perator - Telephone techniques
• Front desk - Check in & Check out with all procedures
• Handling any complains
• Guest Relation - High quality guest service, ensuring a safe, clean, comfortable and welcoming atmosphere
• Training new employees
Company industry:
Hospitality & Accomodation
Job role:
Management

Training as supervisor

June 2009 - September 2009

L'Atelier Restaurant

Other

June 2009 - September 2009

• Leading and supervising waiters
• Opening and closing the system (Squirell)
• Closing the sales report
• Inventory
Company industry:
Hospitality & Accomodation
Job role:
Management

Training in the kitchen

November 2008 - February 2009

L'Atelier Restaurant

Other

November 2008 - February 2009

• Hot section
• Cold section
• Desserts section
• Presentation and the aspect of the Platter
Company industry:
Hospitality & Accomodation
Job role:
Quality Control

Training as waitress

September 2008 - November 2008

L'Atelier Restaurant

Other

September 2008 - November 2008

• Arranging the set up of tables
• Using the Squirell system
• Serving the client
Company industry:
Hospitality & Accomodation
Job role:
Management

Training in the Housekeeping Department

August 2008 - September 2008

Le Royal Hotel Beirut

Other

August 2008 - September 2008

• Floor agent: Cleaning the rooms
• Supervisor: Checking the rooms
• Laundry
Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Universite Saint Joseph (USJ)

June 2010

June 2010

Bachelor's degree, Hospitality management & Tourism

Lebanon

Skills

Administration
Expert
Administration
Expert
Hospitality
Expert
Hospitality
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Restaurants
Expert
Restaurants
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Omega
Intermediate
Omega
Intermediate
Fidelio
Intermediate
Fidelio
Intermediate
Squirell
Intermediate
Squirell
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Hospitality
Expert
Hospitality
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Restaurants
Expert
Restaurants
Expert
Hospitality Management
Expert
Hospitality Management
Expert

Languages

English
Expert
French
Expert
Arabic
Expert

Training and Certifications

Training
Front Office Department
Hotel Le Vendome Intercontinental
Feb 2010
Supervisor
L'Atelier (Restaurant d'application - USJ)
Jun 2009
Housekeeping Department
Hotel Le Royal
Aug 2008
Waitress
L'Atelier (Restaurant d'application - USJ)
Sep 2008
Kitchen
L'Atelier (Restaurant d'application - USJ)
Nov 2008
Banquet & Sales Department
Hotel Le Bristol
Apr 2010