Human Resources - Asst. General Manager
Mustafa Sultan Enterprises
Total years of experience :27 years, 10 Months
Responsible for all the HR functions of all the group companies including but not limited to the following: Development of HR policies, rules, and procedures, Employee compensation, Leave/ attendance, Talent acquisition and management, Performance management, Employee engagement and welfare, Career and succession Planning, Learning and Development, etc.
Performed the key activities are listed hereunder.
• Identify and fill gaps in HR policies
• Upgrade HR processes as per best practices
• Manpower planning & budgeting,
• Recruitment quality and timeliness
• Annual Increments and promotions
• Identifying high potential for nurturing talent
• Succession planning
• Employee satisfaction surveys
• Setting and aligning KPIs top to bottom
• Rewards, recognition and motivation
• Coaching, Training and job rotation
In liaison with HR director and CEO, started up HR department from scratch in
company and formed team that has essential HR competencies.
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Designed and set HR policies in line with Oman labor law, and adopted HR
analytics along with workforce metric in order to set strategies that serve the
goals of the business.
Assisted the senior management team in Workforce forecasting, budgeting and
planning, gap analysis and job analysis and talent acquisition for the various
departments.
Resolved the conflict of unjustifiable salaries structures, hence introduced the
new pay scale structure. The same diminished the level of the grievances.
Introduced and implemented the new strategy for the Overtime that minimized the
35% of monthly OT rate, hence the amount of the monthly payroll reduced
subsequently.
Developed with the management team the “Community services Program” within
the ICV and CSR (Corporate Social Responsibilities)
Managed couple of strikes in 2012 and came up with win-win negotiation.
Headed the recruitment campaign of 400+ employees (from India, Sri Lanka and
Pakistan) for the Operational & Maintenance projects governed by Public
Authority of Electricity & Water.
Impeccably adopted online sourcing that resulted in cost effective recruitment.
Contributed in designing of the performance management program by defining the
appropriate KPI’s for the departments as well as for individuals.
Contributed with other HR colleagues in group of companies in developing the strategies
and policies that compliance with the dynamical market status that in line with the Oman
Labor Law.
Regularly supervised and monitored the updates of job descriptions for all positions and
set the appropriate KRA’s (Key Result Areas) that can be measured by precise KPI’s.
Developed career path, succession plans and retention strategies for the
acquired/existent talents.
Assured that all HR policies and strategies are harmonized with the organization
environment, and urged all employees (irrespective of categories) to maintain their
adherences with the same.
Conducted a frequent qualitative as well as quantitative gap analysis for the workforce to
determine the needs and requirements of the business.
Advised, coached and mentored management and HR team on employee relations
issues, also provided the consultative guidance’s and advices to managers and staff on
wide range of all HR matters.
Assisted the operation team in creating a multi-skilled workforce at sites.
Administered the entire process of payroll.
Created an environment that reduces the gaps between employees and management.
Overseen the entire administrative activities in terms of the office maintenance, fleet
management and it registrations, accommodations management and utilities.
Built an excellent rapport with various government bodies such us ministry of Man
power, Civil Status and Public Authority of Social Insurance.
Promoted to HR & Administration Assistant Manager after showed the ability of handling the toughest employee relations issues. Also i assisted the management to define the talents from the various departments so to retain them.
Achievements & Key results areas:
• Implemented Human resources programs by providing various services of HR, including recruitment, compensations, welfare and health benefits, training and development, employee relation and retentions.
• Managed and overseen the accommodation for the staff as well as the labors, and made sure that all employees are accommodated in accordance to their respective grades as per company policy and cadre.
• Negotiated with the landlords /brokers and attained the cost effective transactions.
• Managed and developed the procedures of the expatriate documents from applying visa until issuance of the resident card.
• Developed the public relations.
• Overseen the program of the preventative/corrective maintenance for the fleet.
• Managed the assets of company in terms of office as well staff and labors furniture’s.
• Looked after the administrative procurements.
• Managed the utilities and fuels expenditures.
• Looked after the Omanization and community services within the Omanization.
• Overseen the Social insurance deductions and payments.
• Looked after staff pre-departure training, induction for new comers, monitoring the performance during probation period and conducted exit interviews
Achievements & Key results areas:
• Prepared the monthly HR dashboard reports by collecting, analyzing and summarizing the data.
• Data entry of the personal transactions and maintained the records.
• Completely looked after payroll and played a role in developing payroll system with IT department.
• Looked after the office assets and stationaries of the company.
• Assisted the head of the department in recruitment and selections procedures.
• Arranged interviews with the shortlisted candidates.
• Addressed the needs and requirements of other departments to the HR manager in terms of the training and development of the work force.
• Reviewed the expectations of the internal customers about HR functions, by continuously communicating with them, getting return feedback and provide the details to the HR Manager so to enhance the performance of the department.
• Took care of the internal as well external network issues, and to make sure that all remote sites are paired with the main server at Head Office.
• Hardware trouble shooting
• Entered the daily data for the business transactions.
• Handled minor accounting transactions.