Resident Engineer
Leader Investment Group - LIG
Total years of experience :9 years, 4 Months
-Performs timely troubleshooting, data backups and disaster recovery operations.
- Analyze and maintain logs for equipment performance for proactive maintenance, saving cost for repairs.
- Diagnose troubleshoot and resolves complaints, resolving grievances and conflicts of the users.
- Maintain optimal IT inventory for emergency repairs and prompt service
- Conducts frequent system audits / updates to ensure best performance of IT equipment in use of employees.
- Develop and runs training programs on business-based IT education for employees.
-To provide technical support services to installed systems in accordance with business requirements and system procedures including contingency/disaster recovery scenarios.
-To assist in the management of supported systems, including installation and configuration, fault resolution, security management, performance and accounting management, maintaining configuration records.
-Monitoring & installation of the CCTV system & time attendance system.
-Upgrading the old analog system into IP Camera System (Endure System).
-Giving training to company employees.
-Working for 74 hours with Dar-Alafag International Company, as an Instructor of Networks and Maintenance of Permanent & Portable Computers Labs, Learning Resources such as: Smart Board, and Camera Documentary, and Specialist in Netsupport School Program.In the following areas:
1.Training Course in Jezan Area (20 Apr - 1 May 2014)
Networks and Maintenance for 20 hours.
2.Training Course in Al-Mikhwa Area (2-5 - 15-18 Jan 2015) Learning Resources and Portable Labs for 16 hours.
3.Training Course in Al-Baaha Area (23 - 26 Jan 2015)
Learning Resources for 9 hours.
4.Training course in Hafar Area (1 - 4 Mar 2015)
Portable Labs for 8 hours.
5.Training course in Al-Khafgi Area (3 - 7 May 2015)
Networks and Maintenance for 11 hours.
6.Training course in Al-Neiriya Area (17 - 21 May 2015) Networks and Maintenance for 9 hours.
•Installation, Configuration and Troubleshooting of Desktop Operating Systems like Windows 7, and Windows 8.
•Installation, configuration, maintenance of Server Operating systems like Windows 2008 server and Windows 2003 Enterprise Edition Server (DNS, Active Directory, and User Rights Configuration).
•Technical Support for End Users such as:
Installing the software related of work.
Maintenance and troubleshooting HMS.
•Installation, Configuration, and Troubleshooting of Computer peripherals & Laptops.
•Installation, Configuration and Troubleshooting of Desktop Operating Systems like Windows XP, Vista, 7, and Windows 8.
•Strong knowledge in LAN, WAN and Routing technologies.
•Control of internet by installing and configuring Microsoft Forefront Threat Management Gateway 2010.
•Troubleshooting Network problems.
•Installation, configuration & Troubleshooting of:
1.Wireless Router.
2.Wireless & Physical networking in desktop PC.
3.Network Printers & Plotters etc.
•Daily backup activity.
•Providing on call support to remote users.
•Installation, Configuration, and Troubleshooting of Computer peripherals & Laptops.
•Installation, Configuration and Troubleshooting of Desktop Operating Systems like Windows XP, Vista, 7, and Windows 8.
•Installation, configuration & Troubleshooting of:
1.Wireless Router.
2.Wireless & Physical networking in desktop PC.
Installation, Configuration, and Troubleshooting of Computer peripherals & Laptops.
Maintain the Network with 99% Uptime.
Manage user accounts, permissions, email, anti-virus, anti-spam.
Installation, configuration & Troubleshooting of:
1.Wireless Router.
2.Wireless & Physical networking in desktop PC.
3.Network Printers & Plotters etc.
Answering agents calls about the cards charging issues.
Calling agents to gathering information about sales percentage.
•Installation, Configuration and Troubleshooting of Desktop Operating Systems like Windows XP, Vista, 7, and Windows 8.
•Installation, configuration, maintenance of Server Operating systems like Windows 2008 server and Windows 2003 Enterprise Edition Server (DNS, Active Directory, and User Rights Configuration).
•Installing Network and Access Point, Computer Hardware Service.
•Manage Network and Computer Customers.
•Installation & Configuration of all required software (Adobe, Microsoft Office etc.).
One Year Course Diploma Certificate in General English Language.
