Office Manager
WB Holding
Total years of experience :9 years, 0 Months
Al Mutatawera Gulf LLC (MG)
Praxis Education Investment- Head Office
Operating colleges and schools projects in Kuwait and UAE
Administrative Assistant
May 2016 - May 2020
KEY RESPONSIBILITIES:
• Coordinated with business partner, consultants, lawyers and other suppliers to complete correct important documents, contracts or payments such as governmental approvals, NOC, licenses and permits;
• Handled company’s documents, for license renewals, updates and subscriptions such as FTA, DCD, DED, MOHRE, KHDA, DHA, RTA etc; to avoid any delay penalties;
• Created secured protocol system to control all confidential documents and information of the three companies’ in addition to all online credentials for government, non-government institutions and Banks;
• Built manual filing system for the company, prepared, proofread and formatted letters, financial transfer Faxes, Cheques, Statement and other documents
• Organized travel and hotel arrangements for the head office executives and provide general support to visitors;
• Slashed cost 30% by negotiation pricing and fees with vendors and suppliers; by getting discounts and corporate rates;
• Supported employees by providing various IT and software systems training;
• Assisted the HR department by identify candidates, performed reference checks and issuance of employment contracts and offers;
• Executed the COO instructions related to any operational matter and update him with the results;
• Handled the head office Petty cash, reimbursement, refund expenses;
• Assisted the management on new setup projects submissions for UAE’s government’s institutions
• Proofread and ghostwritten internal communication for the management board;
• Communicated with clients and scheduled face-to-face meetings for 5+ executives;
• Conducted basic accounting tasks in QuickBooks and escalated issues to the supervisors.
• Trained junior assistants and receptionists on how to operate the office in a professional way.
• Promote and sell products and services for any walk-in / phone leads and explain promotional offers.
• Meet new clients and do the standard welcome meeting to explain more about the services and show them the floor facilities
• Assisted the Manager in her daily work routine: Sales Process; follow up on the client’s issue, late payments and their requirement
• Set up Cisco devices, create extensions numbers using Cisco smart system.
• Provided recruitment assistance: advertising vacancies; filtering appropriate candidates; scheduling and conducting interviews
• Represented different clients from various sectors at exhibitions and networking events
• Managed telephone enquiries: provided callers with further company information, obtained caller's requirements and directed them accordingly.
• Resolved product or service problems by clarifying the customer's complaint
• Managed social media profiles for clients and companies;
• Responsible of the diary management, scheduled meetings, book conference room facilities and prepared presentations for more than 15 clients/ companies;
• Acted on behalf of some companies as their employee, which made extra revenue to the company;
• Convinced clients to add extra services so the branch will reach the monthly target.
• Developed and maintained a filing system for the vice president office;
• Managed the calendar for the vice president and Executive Officer;
• Processed supply orders for all departments and confirmed deliveries and distribute accordingly;
• Created purchase orders, monitoring prompt progress of the supply chain process through all stages;
• Acted as the point of contact for internal and external clients and shareholders;
• Meet vendors and suppliers and discuss the business process matters with the Purchasing Manager presence;
• Established spreadsheets system to control the expenses for the department;
• Handled the travel arrangements for the business partners.
Four years At Al Israa University Amman, Jordan
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