Business Development Executive
Fly Aviation Services
Total years of experience :21 years, 1 Months
·Responsible for acquiring new clients mainly in the European market
·Developing strategies for approaching new markets
• Responsible for the HR and Finance department
• Successful planning of yearly/monthly budget and controlling of targets
• Overseeing and controlling of accounts receivables and payables
• Recruitment and employment process, liaising with PRO
• Participating in working out salaries for new staff or increments for employees
• Project-based support, spadework for customer acquisition, processing and analysis of statistics
• Responsible for the international client during their whole stay
-> consultation, sales and contact person in all matters
• Provided support in particular to guests of the One & Only Royal Mirage and Hilton Dubai Jumeirah
• Worked closely with staff of the respective hotel to make sure that the guests had a pleasant stay
• Promoted Tours and Safaris, achieving and exceeding pre-defined sales targets
• Customer sales and services for Lufthansa and Star Alliance clients
• Handled existing bookings and made new ones
• Provided various services to the customer such as seat reservation, unaccompanied minor, pet transportation etc.
• Dealt with booking requests for holiday packages via telephone and email
• Customer service and support of existing bookings
• Liaised with hotels and dive centers in respective destinations (room division etc.)
• Generated travel documents
• Customer sales and services for Lufthansa and Star Alliance clients
• Handled existing bookings and made new ones
• Provided various services to the customer such as seat reservation, unaccompanied minor, pet transportation etc.
Higher Diploma as Travel Agent, Certified by IHK Germany (Chamber of Industry and Commerce)
GRAMMAR SCHOOL