Sabu Madathil

IT Service Delivery Manager at Fujitsu

• India - Bengaluru
• My current job since May 2022

- Domain Expert at iOPEX Technologies

• India
• March 2021 to April 2022

Role: Service Delivery Lead
-Data driven evaluation to identify anomalies and provisioning critical feedback to client to assist in making the infra robust and scalable.
-analysing quantitative data to assist in process and service delivery enhancement.

Subject Matter Expert at Orange Business Services

• United Arab Emirates
• April 2011 to August 2014

Project: transformation project from legacy to VOIP environment at 42 locations Service Delivery: Service transition, process design, team development and training, measuring Service quality and improvement, SLA management, KPI Dashboards (Team size -26 in-house Techs + Onsite+ vendors)

Senior Telecom Engineer at CSS Corp

• United Arab Emirates
• June 2007 to April 2011

Role: Technical Assistance Centre (TAC Engineer)

Apprentice Engineer at Telecom Factory

• Saudi Arabia
• February 1995 to July 1996