Product Support Specialist and Trainer
Key Solutions
Total years of experience :6 years, 4 Months
Obtaining medical coverage from over 200 insurance providers located in the united states on behalf of health care providers.
Verifying information with representatives from insurance providers while maintaining 100% accuracy of information.
Updating daily logs and records in accordance to the work given and completed daily.
Completing work given daily at 100%.
Uploading information on the CRM provided by the company with all the medical coverage verified from insurance providers.
Trainer
Training new hires for 2 different teams. (Both related to medical coverage investigation)
Writing training material from scratch varying as per the need of each individual.
Updating the trainee’s progress on spreadsheet per day and relaying the information over to the supervisor.
• Human Resource and Operations:
o Responsible for allocating human resource for Advertising and Sales.
o Responsible for reporting operations.
o Responsible for organizing events.
o Making contacts and contracts with different news papers and TV channels.
o Aik aur Mohobbat sitcom assistant director
• Customer Service Representative for “Square Trade” an extended warranting company for electronic items ranging from Toasters, Ovens to Gaming Consoles, Laptops, Home appliances etc.
o Answering incoming calls from customers.
o Assisting in any queries regarding the product (Extended Warranty) while maintain quality throughout the call as instructed by the quality assurance.
o Making notations on every call on "Salesforce" CRM explaining why the customer had called and what process or strategy was used to help the customer regarding his/her problem.
o Up-sell more products offered by SquareTrade to the customer while attending to their queries.
o Taking 1st level Tech support calls and attending to the customer’s needs.
o Making records of daily calls “Call Logs” on spreadsheets with customer information and extra comments for backup.
o Taking upto 70calls per day and sending out over 100 email responses to customer queries.
Worked as a Sales Agent.
Responsible for calling on leads getting them interested in the product and following up till and after sale was achieved.
• Worked for JCV investment group for Real Estate campaign at home.
• Responsibilities included setting up appointments for Real-estate agents on by generating leads from various Real Estate websites for property based in the United States, convincing the seller for appointments and contracts through JCV investment group.
• Responsibilities included allocation of resources, obtaining campaigns, generating leads, team management, CRM design, hiring and firing, Training and Development of the business.
O levels from the CIE Exams
