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Sachin Rana, Service Desk Analyst

Sachin Rana

Service Desk Analyst

Dimension Data

Location
India - Bengaluru
Education
Bachelor's degree, Computer Science
Experience
2 years, 7 Months

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Work Experience

Total years of experience :2 years, 7 Months

Service Desk Analyst at Dimension Data
  • India - Bengaluru
  • January 2017 to September 2017

Handled call and email based issues of clients,
Worked on Active Directory,
Did basic checks on Switches and Routers
Assigned tickets according to priority to on shift engineers

Technical Support at IBM
  • India - Bengaluru
  • March 2015 to January 2017

Worked on Active Directory, Microsoft O365 admin console, Basic troubleshooting of O365 products, VPN connection issues and network connection issues (desktop level), Apple MAC troubleshooting.

Education

Bachelor's degree, Computer Science
  • at Shree Rayeshwar Institute of Engineering and Information Technology,Shiroda
  • August 2014

Specialties & Skills

Citrix
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Windows Server
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Mac
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Cisco Routers
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Active Directory
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CCNA (Routing and Switching)
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Active Directory
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MAC and Windows Troubleshooting
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CCNA (Security)
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Languages

English
Expert
Hindi
Expert

Training and Certifications

CCNA (Security) (Certificate)
Date Attended:
December 2014
Valid Until:
December 2017
CCNA (Routing and Switching) (Certificate)
Date Attended:
November 2014
Valid Until:
November 2017