Director of restaurants
The Ritz Carlton Jeddah
Total des années d'expérience :15 years, 11 Mois
In a destination known for its spectacular architecture, The Ritz Carlton Jeddah does not disappoint. Set within the luxury hotel is the city’s largest convention center at 83, 000 square feet, the venue can accommodate up to 1, 500 guests and includes an amphitheater, two ballrooms and 20 state of the art meeting rooms.
- 3.2 billion USD project, 13 million USD OS&E for the food and beverage division
- Assist the director of food and beverage in the daily operations through maintaining a high level of services and encouraging employee’s upselling to maximize hotel revenue
- Created SOP’s for the banquet department
- involved in the creation of restaurants SOP’s, playbook and service sequences
- Created training manual for Banquet team
- In charge of Jawharat Al Qasr tent during the holy month of Ramadan
- Achieved a total revenue of 2.1 million Saudi rials for the first year of Ramadan operation, 3.2 million the second year and 4.5 million in 2019
- Exceeded the Restaurants budget by 4.3 % in 2019 compared to previous year with a total revenue of 16 million
- Exceeded the banquet budget for the year 2019 by 10 % with a total revenue of 25 million Saudi rials
- Leading the day to day operation of the all day dining restaurant (175 seats), Saltz (80 seats), Karamel Lounge (125 seats), in room dining (241 rooms)
- Overseeing banquet spaces of 83, 000 square feet (20 meeting rooms, 2 grand ballrooms, 2 junior ballrooms and 1 Auditorium 1600 seats capacity)
- Actively involved in sales & marketing and public relation with developing new accounts, creating marketing plans, online promotions for food and beverage
- Designed and implemented amenities program with the Executive pastry chefs and the in room dining for the entire hotel rooms (224 rooms, 30 Executive suites, 30 Royal suites 500 square meter each)
- Overseeing payroll, promotions, Performance preview, Leaders performance preview, vacation plans for the entire division
- involved in the annual budget, forecast and P&L
- Guest engagement score 85.8 % for the restaurant service and number 1 in the region
2012 Banquet & Conference Operations Manager
The Ritz Carlton DIFC
Emirates, Dubai International Financial Centre
( The total function space of 2574 square metres including a ballroom capacity of 900 guests seated and 8 Dubai meeting conference rooms. The ballroom is one of the most huge banquet halls in the area where the most reputable business companies take it as their first destination to organize their events )
Handling the daily banquet operation and catering events (Weddings, Conferences and outdoor caterings)
Achieved the yearly budget in 2011 14, 000, 000 AED and 2012 18, 000, 000 AED.
Achieved the guest fully engaged score of 55 % in 2012.
Employee enagement score 90 % year 2011 and 2012.
Assist the Director of food and beverage in the daily operations through maintaining a high level of services and encouraging employees’upselling to maximize hotel revenue.
Support the Director food and beverage Manager to ensure employee orientation, training and succession planning is carried out to standard
31/12/2010 - 31/08/2012 Banquet & Conference Operations Manager
The Ritz Carlton DIFC
Emirates, Dubai International Financial Centre
( The total function space of 2574 square metres including a ballroom capacity of 900 guests seated and 8 Dubai meeting conference rooms. The ballroom is one of the most huge banquet halls in the area where the most reputable business companies take it as their first destination to organize their events )
Handling the daily banquet operation and catering events (Weddings, Conferences and outdoor caterings)
Achieved the yearly budget in 2011 14, 000, 000 AED and 2012 18, 000, 000 AED.
Achieved the guest fully engaged score of 55 % in 2012.
Employee enagement score 90 % year 2011 and 2012.
Assist the Director of food and beverage in the daily operations through maintaining a high level of services and encouraging employees’upselling to maximize hotel revenue.
Support the Director food and beverage Manager to ensure employee orientation, training and succession planning is carried out to standard.
10/11/2009 - 25/12/2010 F&B Outlet Manager ( Al Liwan, all day
dinning )
The Ritz Carlton Sharq & Village
Qatar, Doha
Planing for the monthly promotions at food & beverage department and create new ideas matching the concept (Valentine day, Mother’s day, Christmas, New year Eve, Food festivals of different Concepts)
Increased the outlet yearly revenue budget by 13% compared to the previous year and 9.5 % above budget (2.3 milion Qatari rials compared to 2.1 milion QR as budget).
Employee egagement score 85 % 2010 (Goal achieved).
Increased the guest engagement score by 6 % and achieved the department goal of 65 % fully guest engaged.
Assist the food and beverage director in the daily operations through maintaining a high level of services and encouraging employees’upselling to maximize hotel revenue.
In conjuction with the division head, interpreting the food and beverage budget.
29/3/2008 - 26/10/2009 Banquet & Conference Manager
Crowne Plaza Resort Salalah
Sultanate of Oman
Attending the morning briefing of the executive board meeting during the absence of the food and beverage Manager.
Handling the tasks of banquet sales (Sending quotations to the guests, Finalize the client agreements and issuing the daily function sheet).
Handling the daily banquet operation and catering events (Weddings, Conferences and outdoor caterings)
Assist the food and beverage manager in the daily operations through maintaining a high level of services and encouraging employees’upselling to maximize hotel revenue.
Support the food and beverage Manager to ensure employee orientation, training and succession planning is carried out to standard.
MBA (Master Business Administration), finance emphasis. Taken courses in finance - Investment and portfolio analysis, - Risk management, Corporate Finance - Banking operations )