Citrix Engineer
Alpha Data
Total years of experience :17 years, 11 Months
• Manage and support Citrix products (Virtual Apps & Desktops/End Point Management / Sharefile)
• Responsible for monitoring and maintaining Citrix Servers which includes 4000+ Virtual Desktop users base.
• Managing Virtaual Desktop 7.X environmnet. Administration of Citrix Servers -Storefront, DDC, Licensing, Director.
• Creating and configuring MCS and PVS machines.
• Publishing Applications, Content and Desktops to users in Citrix Management Console.
• Provide Level 2-3 support for end user with regards to Citrix, computer & software related issues.
• Administration of Vmware.
• Manage Wyse & VXL thin client terminals.
• Daily tasks included working with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix.
• Configure and manage Citrix server policies, profile management and Windows GPO
• Troubleshoot client performance and slow logons.
• Citrix published application configuration, support, maintenance and troubleshooting.
• Managing user and application access in XenMobile.
• Wrapping and uploading mobile applications.
• Sharefile administration including user access (Employee&client), managing Sharefolders, generating reports.
• Provide 24/7 Production support for Citrix environment.
• Acted as Primary support for LAN infrastructure & applications in the enterprise.
• Sever/Client level supports for IT issues.
• Provided 24 hours x 7 days a week support in IT issues.
• Managed datacenter operations.
• Administration of File servers, Print servers, SCCM, DHCP servers and Linux servers.
• Managed server migration from Windows 2000 to Windows 2003, Windows 2003 to Windows 2008/2012 and desktop migration from Windows 2000 to Windows Vista.
• Managed the Business Continuity Plan and other Disaster Recovery Plans for the company.
• Managed new office setup, data center movement and office shifting projects.
• Project implementation: handled the projects which involve planning, designing implementing, upgrading & supporting the LAN infrastructure.
• Proactive maintenance, support and optimization of the LAN.
• Created images for various divisions for all desktops, laptops & servers using Ghost.
• Vendor coordination to achieve timely completion of projects and resolving problems.
• Provided technology solutions/ products to address user needs.
• IT asset management.
• Ensuring all support calls are closed as per TAT through SCSM.
• Handled technology migration projects - Windows 2000/XP to Windows Vista (more than 4500 PCs) & Windows 2000 to Windows 2003 server (more than 100 servers).
• Hardware & software support for 4500+ staffs.
• Managed user accounts, groups, print queues and controlling access rights using Active Directory.
• Managed end user calls and supported all remote offices and home-based users using SMS, Dame Ware tool.
• Researched and developed knowledge-base articles.
• Created images for various divisions for all desktops, laptops & servers using Ghost.
• Troubleshooting of network issues relating to connectivity in branches and other departments.
• Installation and troubleshooting of all applications used by Mashreq Bank.
• Responsinbe for managing entire Windows Network.
• Windows 2003 Domain and Active Directory Management.
• Manage VPN connectivity between Head Office and Branch Office
• Monitored server performance.
• Performed day-to-day administration functions, backup and restoration, file server maintenance.
• Printer and Plotter management.
• Symantec Corporate Server configuration and management.
• Provided onsite technical support for the clients.
• Recognize the failure of the systems and doing immediate solutions.
• Installed, configured and troubleshoot Windows Server 2000 and 2003.
• Performing installation, servicing and repairing of the technical equipments.
• Follow ups the customer for confirmation of solving their problems.
• Maintaining daily reports of the service.
• Troubleshooting Network/OS/Application issues.