Showroom Manager
EROS Group
Total years of experience :8 years, 2 Months
Responsible for achieving targets, maintaining service standard of the showroom.
Controlling and monitoring the incoming/outgoing stocks deliveries both showroom
and warehouse.
Supervising staff and allocating job responsibilities to ensure all designated work to
subsist in a daily routine.
Coordinating and handling proper communication standard amongst colleagues at
exhibit area, branch and head office.
Supervising as showroom In-charge in all designated works and ensuring the proper
atmosphere of showroom for materials/window displayed are well organized.
Solely responsible for making daily periodic check of stocks, daily inventory, making
monthly end report and updating/monitor pricing / forecast sales performance.
Provides recommendation and evaluation of appropriate sales strategies.
Accountable for checking cash float daily, petty cash and prepare daily sales
statement, bank slip deposit for safe-keeping of cash.
Forecasting / preparing monthly, quarterly, annual budget sales report.
Completion of Sales monthly target & annual percentage achievement growth
contribution @ consumer division
Managing all Store activities
Coordinating Sales persons
Customer Interaction
Maintaining and Keeping all Store related documents
Covert Walk-in to Sales
1 Maintaining Subsidiary Books like Sales/service Books, Cash Book, Petty Cash Book
2 Handling Petty Cash.
3 Petty Cash Voucher Verification.
4 Preparation of Monthly Income & Expenditure Statement.
5 Preparation of Bank Reconciliation Statement.
6 Receivables follow-up.
7 Monthly statements to the clients.
9 Preparation of Financial Statements.
10 Liaising with auditors for the audit of the company.
Management of All Customer complaints, AV CV Co-ordination, Customer Care, Commercial and Back End Activities of the Kottayam Cluster.
Working with a team of 30 IANDR Executives and ensuring 100% performance and customer satisfaction.
Managing all customer complaint related activities including Churn, CPP, CNRB, Customer interaction etc.
Visiting customers and building a good rapport with them.
Monitoring Voluntary and involuntary churn and retaining those customers.
Handling bill dispute and Mission Recovery Collection activities for the Cluster.
Working hand in hand with CSO and FMS (Fraud management System).
Monitoring IANDR executives and taking timely action against customer feedbacks.
Making sure that all the customer complaints and Exe visit reports are properly updated in MIS.
Monitoring CVF (Customer Voice Form) ageing and maximum resolution within 24 hours.
Conducting daily, weekly and monthly Executive reviews
Administrative Officer
With %
WIth 48%
49%