Admin & Facilities Coordinator
SCAN Construction
Total years of experience :14 years, 4 Months
• Manage the CMMS system, including receiving work request, assigning work orders, and entering system data, using the Maintenance Software Maintenance PRO and providing the overall system administration.
• Seeking out, establishing and maintaining relationships with operational contacts within the client
• Coordinate all Facilities activities, work direction, and support systems, with the client on day to day basis.
• Providing high quality, up-to-date documentation for all service arrangements
• Carrying out quarterly billing checks and inventory audits - creating material requisitions for items low in stock
• Liaising with the suppliers - preparing RFQs & MRVs, and issuing LPOs
• Accurately recording service times, job costing and invoicing in the Service Department.
• Escalating operational issues to senior management
• Composing and preparing correspondence, invoices, monthly reports, presentations, minutes, and maintaining appropriate files.
• Taking corrective action where inadequate performance is suspected
• Assisting in the development of a customer service policy for the company
• Following up on all outstanding issues.
• Implementing project initialization and set-up, assigning project numbers, creating folders and project files.
• Gathers and summarizes data for briefs, reports, and correspondence from computerized tracking system and manual files in order to provide accurate information.
• Assure all contracts and bids are documented and delivered properly.
• Receiving complains via calls/emails and following up with the quick resolution, monitoring activity logs and timely response; follow up for resolution.
• Assisting the manager with weekly BOH and FOH rounds in order to maintain quality standards
• Meet deadlines set and maintain task list.
• Ensuring the KPIs and SLAs are met as per contractual terms and conditions.
Augere Pakistan (Pvt) Ltd. - Islamabad, Pakistan
October 2011 to December 2011 CUSTOMER CARE
My Job responsibilities included the following: Resolution of customer issues regarding the service and dealing with their complaints was one of the major duties in my job description. Meanwhile, I was training the new CCRs joining the company and worked as a team in order to satisfy customer needs and demands. Customer satisfaction was my goal and in this job and I strived hard to achieve that making use of my communication skills and knowledge in this field.
Pearl Continental Hotel - Rawalpindi, Pakistan
June 2010 to August 2010 INTERNEE
My Job responsibilities included the following: Went through different policies and the procedures of every department and accordingly designed the Job Descriptions as per Designations. Assisted in Job Analysis for various designations, as well as learnt and practiced procedures of hiring and firing.
LEVEL DEGREE INSTITUTE Graduate with Majors in Marketing Bachelors in Business Administration Bahria University, Islamabad
Federal Board, HSSC (II) Higher Secondary School Certificate, Second Year OPF Girl College, Islamabad
Cambridge Board (O-level) International General Certificate of Secondary Education Al-Rayyan Nationa (PVT) School, Abu Dhabi