Clinic General Manager
Ansam Medical Clinics
Total years of experience :26 years, 4 Months
March 2021 - Till now
Ansam Medical Clinics- Saudi Arabia (Managing Director)
Establishment of clinics from A to Z.
Managing the entire staff and enforcing policies.
Send reports directly to the owner.
Dealing with the Ministry of Health and the Ministry of Commerce
Improve and develop Business Process with stake holder to assure the high level of automated and secure process and minimize the risk.
Follow up maintenance operations for all devices.
Continuously working on developing the facility.
Dealing with suppliers of dental and dermatological materials and making agreements with them
Al-Rasheed Industrial Group- Saudi Arabia (IT Manager)
Manage the ERP system & Network from A to Z.
Specify the development requirements based on the study of the company's needs and sets the necessary plans for the required development units and system to support the business objectives of the group.
Establishment network in the general administration in the company ( using HP server DL380 as main server - Cisco switches/routers - Windows server 2012).
Maximizes network performance by monitoring performance, troubleshooting network problems and outages.
Creating, supervising and implementing automation plans, project development and system-wide policies (Software, hardware, Networks and Security).
Improve and develop Business Process with stake holder to assure the high level of automated and secure process and minimize the risk.
Configuration of routing and switching equipment.
Managing & supporting System Servers, Application (Mail/Web) Servers, IT Security, and Network, Virtualization, Backup and Disaster recovery initiative.
Configuration of hosted IP voice services & basic configuration of firewalls.
Implementing & Administering Security in Microsoft Windows Server 2003, 2008 & 2012.
Coordinate any Telephone system issue, IPTV, CCTV Camera, etc.
Remote Connectivity using Corporate VPN to Office Branches & Warehouses.
Managing users accounts # troubleshooting of LANS.
Setting of IT Policies & Procedures, IT Organization Structure Roles & Responsibility.
Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.
Experience in configuring antivirus, anti spam and content filtering software in exchange server for internal domain mail scan.
Experience in Watch Guard System.
Following the applicable operating systems, and assesses their efficiency, and oversees the analysis of the needs of the departments used for these systems and sets for securing these needs plans.
Oversee the development and implementation of company-wide information and communications systems which provide all required support to company operations.
Establishes business plans and priorities for IT management, distributes duties, directs its supervisors and monitors results of implementation.
Formulate IT policy and Procedures.
Identify the specifications of alternative solutions and additions / updates needed.
Coordinate with application programmers.
Train staff using the system.
Provide a company-wide source of expertise on information technology and communications to ensure that managers and staff have the best possible information for effective decision making and accessing data.
Coordinate with vendor purchase and procurement.
Preparation of computers and connected to the network.
Responsible for coordination of Operation and Support Management for Branches.
Connecting the branches with the main network.
Trouble shooting & problem solving.
Doing the maintenance for the computers.
Prepare the strategies for computer maintenance.
Develop strategy and collaboration relationship between external and internal partners.
Promote IT Department strategic platform to His team and make sure of full understanding that make the implementation smooth and effective.
Motivate effectively IT team towards achieving the Objectives.
Acquire hardware, software and accessories.
The supervision on employees Help Desk.
Three engineers & two programmers reporting to me.
I submit my reports directly to the owner.
Assess the performance of direct managers and develop career development plans to raise their skill level.
June 2003 - July 2009
Hewlett Packard - Saudi Arabia Branch, Helpdesk Support (Aramco IT Department)
After the purchase agreement between HP and Compaq, again we position our organization to service and support all Digital, Compaq and HP equipments. I was assigned to look after and coordinate all three call baskets with all previous listed responsibilities and the following:
Looking after three call baskets. One for all Digital and Compaq equipments under one service agreement and a second call basket for HP printers and plotters under another service agreement and a third call basket for HP systems
Coordinating all calls coming to three different call baskets with HP Middle East Virtual Help Desk Office based in Dubai, applying “Work Flow Manager (WFM)”
Applying Compaq “Diagnose Before Dispatch” (DBD) to enhance response and resolution time
Managing a team of technicians supporting HP printers kingdom wide
Managing a team of engineers supporting Compaq servers kingdom wide
Mar 2001 - May 2003
Compaq - Saudi Arabia Branch, Helpdesk Support (Aramco IT Department)
After the merger between Compaq and Digital, we positioned our organization to services and support all Digital and Compaq equipments in front of Saudi Aramco. I became responsible of two call baskets. My main responsibilities:
Coordinate all service calls reported from Saudi Aramco to the two baskets Kingdom wide
Provide weekly reports as well as monthly performance reports used for customer’s meeting to evaluate our performance and improvements
Provide internal reports showing labor time and parts consumed for financial calculations
Attend a training to upgrade the existing application to new Compaq Clarify system and the upgrade of Aramco Remedy system
Designs, supports and delivers Digital Classic and Compaq hardware and Software. This includes Compaq Alpha & Proliant Servers.
Applying Compaq “Diagnose Before Dispatch” (DBD) to enhance response and resolution time
Monitoring and enhancing of our calls activities over 24X7 call window with remote access
January 2000 - February 2001
Digital Natcom Co- Saudi Arabia Branch, Helpdesk Support (Aramco IT Department)
In addition to my experience with Saudi Aramco as a vendor’s representative, I facilitated the vendor relationship and acted as a contract liaison. Built an excellent relations with the organization and had a very good knowledge of Saudi Aramco internal polices & rules. My main responsibilities were:
Looking after all service calls reported from Saudi Aramco to Digital Basket Kingdom wide, working as a single point of contact
Educate Saudi Aramco end users with Help Desk Procedures and processes to set expectations
Follow up with end users to assure the best response and resolution time within contract commitments
Full knowledge in dealing with Digital Help Desk application “NICE” and Saudi Aramco application “Remedy”
Monitoring and enhancing of our calls activities
Handle all communication with engineers and technicians to assure a proper reporting kingdom wide
Flag urgent and critical calls on daily basis and provide weekly reports.
May 1997 - December 1999
Papermoon Company, System Analyst
The Main target was to establish from scratch a new IT division to support Eastern Province branches and to extend the support for Kingdom wide with the following responsibilities:
Administrating the main head office and a network of 13 remote sites
Network Administrator
Controlling POS machines
Provide hands on training for new staff on POS machines
Controlling sales & inventories report on the system
Troubleshooting & problem solving
Administering and supporting about 25 PC and POS
TECHINCAL EDUCATION Project Manager Certificate – Linkedin learning - 2020 Customer Service Specialist Certificate - Linkedin learning - 2020 CompTIA A+ Certification (220-1001 and 220-1002) - Linkedin learning - 2020 CompTIA Network+(N10-007) Certification - Linkedin learning - 2020 CCNA Course - 2008. MCSE (Systems Engineer) & MCSA (Systems Administrator) Certificate - 2005 MCP Certificate - 2001 B.Sc. Degree in Computer Information Systems - Applied Science University, Jordan 1997 Using Dbase Plus Certificate - Modern Language Center , Jordan 1992 Programming with Basic Language Certificate - Modern Language Center , Jordan 1992 WordStar IV Certificate - Modern Language Center , Jordan 1992 Introduction to Computer & Ms. Dos Certificate - Modern Language Center – Jordan 1992 Programming with Basic Language Certificate - Modern Language Center , Jordan 1992