Team Leader
dubai customs
Total years of experience :23 years, 9 Months
• Preparing required reports about the department and forward recommendations to the Senior Management.
• Contributing to the annual strategic, budget and operational plans for the department.
• Providing leadership and developing high performance teams.
• Managing human, financial and physical resources.
• Monitoring and reporting performance.
• Ensuring that financial and purchasing policies are followed within the Department.
• Liaising with a range of stakeholders including clients, other Government Departments, process management group, industry compliance management teams and other departments in Dubai Customs.
• Maintaining policies, procedures and standards and implementing Best Practices & Standards.
• Creating and developing customs processes and services awareness in order to reach customers satisfaction.
• Monitoring stakeholders’ satisfaction and undertaking steps to enhance it.
• Keeping the Executive Director informed of all key developments, plans, issues and seeking his/her input.
• Contributing in the Divisional Management Team and supporting Executive Director as required.
• Developing, maintaining, updating and implementing Clearance unit policies and procedures.
• Managing Clearance Unit including counter and back office staff.
• Ensuring integrity of E - Clearance functions within limits of customs lows, regulation and procedures.
• Identifying methods of efficient implementation of E - Clearance system based on short and long term plan.
• Approving execution of special cases.
• Creating and developing professional back office industrial teams.
• Resolving and understanding customers occurring issues.
• Preparing unit’s periodical reports.
• Establishing and maintaining networks with a range of stakeholders.
• Interacting with clients / agents to resolve their quires and requirements.
• Reporting on companies inappropriate documentation.
• Resolving and reviewing received customers complaints.
• Maintaining the security of the unit and its processes, documentation and information.
• Liaising with Counter staff for smooth operation.
• Executing duties delegated by supervisor.
• Inspect the shipment that imported from other countries.
• Maintain the Country Security.
• Maintain the Country Revenue.