Technical Support Engineer
Booz Allen Hamilton
Total years of experience :8 years, 11 Months
Executed responsibility for a variety of systems administration activities
Ensured the long-term requirements of systems operations and administration were included in the overall information systems planning of the organization
Maintained responsibility for the installation, maintenance, configuration, and integrity of computer software, systems, and multiple hardware devices
Implemented operating system enhancements that will improve the reliability and performance of the system
Participating in business development projects such as implementing extension of business global network that includes implementing server room and all of it’s requirements
Negotiating with vendors regarding business IT infrastructure requirements
Executed business campaign projects related to Windows security & security policy compliance
Played important roles in decision making for IT infrastructure and IT purchases
Executed agreements with IT vendors for services & equipment supplies
Certified:
SAP Certified Development Associate - SAP HANA Cloud Platform (Edition 2016)
SAP Certified Application Associate - SAP Hybris Cloud for Sales
Courses:
(SAP Core)
-SAP Overview
-Experience SAP Hybris Solutions
-SAP Hybris Cloud for Customer (Sales & Service)
-Cloud for SAP
-SAP HANA Cloud Platform Essentials
-SAP Programming (Core Java 70178255 + Java EE Programming)
- SAP Hybris Commerce Product Overview
- SAP Hybris Commerce Functional Analyst
(Soft Skills Courses)
-Innovate to Future Proof
-Communication and Presentation Skills
-Interview Techniques and Skills
-Design Thinking with Focus on Business Model
Assisting students, staff, and faculty; troubleshoot computers, projectors, and application issues.
Assisting teachers in classrooms with any technical problems such as trouble signing into work stations, unplugged cables connections, laptop and projector carts, along with various video and audio set ups throughout the University.
Responsible for phone support with IT along with email password resets.
The master degree program provides knowledge and skills across the entire range of topics in the industry – systems engineering, decision-making for IT, ethics and law, computer networking, database technologies, IT governance and strategy, Web development, and information assurance.
The network technology program at Montana Tech provided me with demonstrated and in depth training and education in Cisco equipment through being part of the Cisco Network Academy. I have learned and trained to configure, troubleshoot, and use Cisco routers, switches, and IP phones. Plus, other courses in Windows Servers 2008, and Linux.