Senior IT Officer
AL Gharbia Pipe Company LLC
Total years of experience :13 years, 3 Months
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future group requirements.
• Identify the need for updates and upgrades and implement them in the IT infrastructure.
• Experience in Manufacturing execution system OT Infrastructure management.
• Lead ERP Implementations, Administration, Improvements, and Integration design for Microsoft Dynamics 365 Finance and Operations.
• Provide troubleshooting assistance and help with diagnosing technical issues within the system.
• Integrate Finance, Supply chain, Manufacturing, and HR/Payroll Modules on Microsoft Dynamics 365.
• Research and install the best firewalls and devices and install systems and their upgrades.
• Validate Functional Design documents (FDD) as per the business case.
• Prepare the annual IT Budget and process for management and board approval.
• Design the IT AMC and ERP contract scope agreements with ERP Partners.
• Constantly monitor and oversee servers' performance, including software and hardware, to ensure they operate optimally.
• Devise IT policy & procedures and knowledge base documents for end-users.
• Perform periodic health checkups on groups of servers and network devices.
• Render guidance with the planning and deployment of infrastructure security measures.
• Maintain Backup and Disaster Recovery solutions and routinely test integrity using Veeam Backup and replication.
• Manage FUJITSU/DELL SAN/QNAP NAS storage for Data management and to ensure performance and accessibility.
• Drive continuous feedback to your division head on profiles, data storage systems/backup, system tuning, and any other related matter.
• Administration of security apps such as Proof Point, Deep Security, McAfee, Sentinel One, and Safetica.
. End User support
Project Assignments
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BRS Ventrues
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Lead for IT infrastructure Restructuring and New office setup in skytower Abudhabi.
Worked at Bright Riders School as IT infrastructure Engineer
Particiapated in Office 365 migration and Sophos Antivirus implimenetation and Manage Engine Implimetation.
Dubai Police
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Windows server 2016 and Windows SQL server 2017 installation.
Beaver Gulf, Vmware DataCentre Migration
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Vmware infrastructure migration to HPE MSA 2040 SAN by adding additional host.
Alain Water Bottling Factory, Al Ain,
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Data center Rewamping Project, Alain Water Bottling Factory, Al Ain
IT Administrator to manage IT infrastructure and end user management, Alain Water Bottling Factory, Al Ain (March 2016 - September 2016)
ASP Access Floors
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Hyper-V Virtualization and Veeam backup implementation
Adeema Group
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Hyper-V Virtualization and Veeam backup implementation and DR setup
Job Responsibilities
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1.Support IT infrastructure operation and maintenance of servers, network hardwares.
2.Carry out daily tasks through Vision Helpdesk ticketing tool.
3.Perform health check up to group of servers and network devices.
4.IP Address Management, VLAN management, Network switch management and LAN troubleshooting.
5.IT infrastructure implementation and design and support virtualized environment such as VMware/Hyper-V
6.MS Exchange, Microsoft Office 365 and GSuite Administration.
7.Design, implement, and maintain Disaster Recovery solutions, and routinely test integrity and backups.
8.Managing HP, IBM, Dell servers and responsible for interaction with vendor team to resolve hardware critical issues.
9.Managing SAN / NAS storage to Data management and to ensure performance, accessibility.
10.Responsible for handling planned or unplanned down time for live systems.
11.Develop knowledge base documents for end-users and provide training to clients.
12.Organizes for annual IT audit for clients and developing annual IT budgets and plans.
13.Maintaining IT Infrastructure by using below IT components.
>Vmware / Hyper-V Hypervisors
\[ Hosts and vcenter/hyper-v console setup, HA Cluster management, Datastore Mangement, VirtualSwitch Management, VM Guest Machine management, Vmotion / Migration planning and execution\]
>Windows Server 2003, 2008, 2012, 2016, 2019
>Windows Active Directory, DHCP, DNS, WSUS, SCCM, Group Policy, File server, Print Server.
>Storage and RAID array administration
>MS Exchange 2007, 2010, 2013, 2016, Office 365 and G Suite.
>Email Gateway Management such as Barracuda/ Mime cast / Office 365 Protection features
>Veeam / Symantec Backup Backup administration and Backup Autoloaders or NAS device administration.
>Windows Clients / MAC / Linux and Desktop Applications and ERP applications and Outlook Configuration
>Mobile devices Management
>CISCO / AVAYA IP phone Administration.
>Fortigate/Sonicwall/Sophos/Mikrotik Firewall and SITE to SITE and SSL VPN.
>CCTV and Access Control System Management.
>IT Asset Management.
Handling escalations from L1/Monitoring team or users for supporting business critical Linux and Windows servers and troubleshoot Production/QA environment to reduce the outages within short of SLA.
Troubleshooting servers under strict change management control procedures by raising RFC’s which ensure that there are lease risk and minimum down time to the production, QA and Development environments.
Carrying out the day to day tasks such as Server health checkups, log analysis for RCA, user management, Network management, NFS share management, etc.
Installing and configuring various Linux and windows OS.
Manage filesystems through LVM or disk management and create virtual disks from LUNS according to application team requirements and also check the file system usages, mounting issues, resolving booting and login issues.
Managing and monitoring the Virtual Environment (VMware ESXi), Virtual and Cloud from development through to ownership and associated support of production environments.
Responsible for handling patching for windows and Linux servers through SCCM and yum.
Establishment of centralized data integrity procedures to ensure daily and weekly data backups using backup clients such as EMC networker/VERITAS Netbackup tools.
Perform failover and normalization on VERITAS clustered servers.
Monitors system resources (disks, memory, CPU, etc.) and recommends for upgrading plan.
Responds and attends, at any time and on call basis after working hours, to system failures, and denial of application accessibility, security threats and any other calls which prevents users from accessing applications or major degradation in system performance.
Responsible for assessment and resolution of user calls regarding operational problems.
Monitors and trains operational staff to ensure quality of daily production activities such as reports printing, routing, system backups etc.
Responsible for handling planned or unplanned down time for live systems.
Strong work experience in network protocols TCP/IP, POP, SMTP, HTTP, FTP and more
Configuring and administering of DHCP, DNS, NIS, SAMBA, SQUID, FTP, NFS, Apache, LDAP, and NTP.
Worked as network administrator for maintaining more than hundred computers.
Cabling installation & maintenance and switching and routing.
Configuring Firewalls and IPTABLES.
Experience in handling Dell, IBM, HP and Sun servers and also responsible for interaction with Hardware, Networking, Cabling and Storage team to resolve any issues via ticketing system tool.
Monitoring various server matrixes like virtual memory, swap space, Disk and CPU utilization and provide root cause analysis base on the logs collected in servers.
Scheduling Jobs with Cron-tab & Scripts
• Handling Incident Management escalations from L1 team or users in supporting business critical Linux and Solaris servers that involves work on Production/QA and its outages within short SLA.
• Disk administration, file system usages, mounting issues, network administration, user administration, resolving booting and login issues.
• Perform failover and normalization on Veritas clustered servers.
• Managing Veritas volume manager, encapsulating and mirroring the bootdisk using VxVM.
• Installation (rebuilding) of Linux and Solaris on various hardware platforms.
• Experience in handling Dell, IBM, HP and Sun servers and also responsible for interaction with Hardware, Networking, Cabling and Storage team to resolve any issues via ticketing system tool.
• Sole and lead responsibilities like handling server decommissioning including data migrations, scheduling servers for poweroff and hardware removal during weekend maintenance work.
• Monitoring various server matrix like virtual memory, swap space, Disk and CPU utilization.
• Establishment of centralized data integrity procedures to ensure proper up keep of daily and weekly data backups using Veritas Netbackup tools.
• Provide root cause analysis base on the logs collected in servers.
• Administering NFS, FTP servers.
• Apache Server Administration.
• Configuring DHCP, DNS, NIS, SAMBA, SQUID, FTP, NFS, HTTP, LDAP
• Configuring Firewalls and IPTABLES.
• Installing and trouble shooting of Linux in GUI and CLI mode.
• Working in both GNOME and KDE desktops
• Trouble shooting using Linux shell scripting with Editors.
• Administrating network using IPV4
• Shell Scripting
• Scheduling Jobs with Cron-tab & Scripts
• Monitoring and Managing processes.
• Installation and configuration of Linux Servers
• User administration with Linux server
• Implementing and managing User Quotas and ACL permissions
• Configuration of Sendmail and Postfix MTA and Dovecot MRA, Procmail MDA in RHEL 5 for mail server.
• Configuring NTP server
• Kerberos configuration.
• Support to Oracle DB
• Installation of Oracle 9i, 10g and 11g databases in Linux and Windows.
• Managing different controls related to Oracle databases.
Bachelor of science mathematics
