Total Years of Experience: 3 Years, 7 Months
February 2014
To September 2015
System Support Engineer
at World Call Telecommunication limited (Pakistan)
Location :
Pakistan - Lahore
• Desktop related involving Software &
Hardware installation, configuration,
troubleshooting.
• Work on Active Directory, DNS, DHCP, FTP, File
server and CISCO Routers and Switches.
• Desktop/ Laptop on site and phone support;
Printer/Fax support, Backup system support,
Updating current infrastructure, deploying
new equipment.
• Provide investigation, diagnosis, resolution and
when unable to resolve, escalate to second or
third level in accordance with the Help Desk
escalation process.
• Support the following technologies: Microsoft
Office 2003, 2007 products - Outlook, Word,
Excel, Access, Internet Explorer, Windows XP,
2007 desktops, Laptops, Printers, networked
copies, NIC’s LAN/WAN, Wi-Fi connectivity and
others as assigned
• Network Printer Installation
• CCTV camera installation and troubleshooting.
Hardware installation, configuration,
troubleshooting.
• Work on Active Directory, DNS, DHCP, FTP, File
server and CISCO Routers and Switches.
• Desktop/ Laptop on site and phone support;
Printer/Fax support, Backup system support,
Updating current infrastructure, deploying
new equipment.
• Provide investigation, diagnosis, resolution and
when unable to resolve, escalate to second or
third level in accordance with the Help Desk
escalation process.
• Support the following technologies: Microsoft
Office 2003, 2007 products - Outlook, Word,
Excel, Access, Internet Explorer, Windows XP,
2007 desktops, Laptops, Printers, networked
copies, NIC’s LAN/WAN, Wi-Fi connectivity and
others as assigned
• Network Printer Installation
• CCTV camera installation and troubleshooting.
May 2013
To January 2014
Technical Support Engineer Hardware / Software
at ConnecTel
Location :
Pakistan - Lahore
• Troubleshooting and maintaining the
international links with the upstream
providers in Co-ordination with the core team.
• Responsible for network performance
assurance such as identify services
degradation or congestion and solve them.
• Troubleshooting both Core and Access
network layers (Trunks, Power Outages,
Temperature Violations, CPU, Bandwidth,
Utilization, alarming, reporting).
• Provide computer orientation support to
Trainees and fellows In Regional center Lahore.
international links with the upstream
providers in Co-ordination with the core team.
• Responsible for network performance
assurance such as identify services
degradation or congestion and solve them.
• Troubleshooting both Core and Access
network layers (Trunks, Power Outages,
Temperature Violations, CPU, Bandwidth,
Utilization, alarming, reporting).
• Provide computer orientation support to
Trainees and fellows In Regional center Lahore.
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