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Safa Gharbi, Team Leader - Front Desk

Safa Gharbi

Team Leader - Front Desk ·Riviera Rayhaan by Rotana

Tunisia

Diploma, tourism

Work experience

Total years of experience: 3 years, 7 months

Team Leader - Front Desk

February 2023 - September 2023

Riviera Rayhaan by Rotana

Doha, Qatar

February 2023 - September 2023

Pre- opening:

- Preparing Sops
- Inducting trainings
- Preparing operation documents
- Preparing work stations
- Handling customer complaints
- Monitor office supplies
- Seek feedback and improvement
- Maintain awareness of guest profiles
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Team Leader - Front Desk

September 2022 - December 2022

Bin Al Sheikh Bin Al Sheikh Hotel & Apartments by Rotana

Doha, Qatar

September 2022 - December 2022

Pre - opening;

- Following up the critical path to open the hotel.
- Create standard operating procedures and policies.
- Conducting training for team members.
- Preparing schedule shifts
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest service agent

February 2020 - August 2022

Centro Capital Doha By Rotana Hotels

Doha, Qatar

I found this job using Bayt.com

February 2020 - August 2022

Perform all check-in and check-out tasks
Manage online and phone reservations
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and
amenities
Respond to guest complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean,
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Diploma in hospitality management

June 2012

June 2012

Diploma, tourism

Tunisia

2 years of studied hospitality with 9 months of training 3 months in the airport 3 months in ship travel agency 3 months in business hotel

Skills

Computer Skills
Expert
Computer Skills
Expert
Teamwork
Expert
Teamwork
Expert
Intelligence
Expert
Intelligence
Expert
Communications
Expert
Communications
Expert
Problem Solving
Expert
Problem Solving
Expert
responsability, teamwork, problem solving, leadership, communication
Expert
responsability, teamwork, problem solving, leadership, communication
Expert
Perseverance
Expert
Perseverance
Expert
Emotional interlligence
Expert
Emotional interlligence
Expert
Positive attitude
Expert
Positive attitude
Expert
Time management
Expert
Time management
Expert
Management
Expert
Management
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Training and Certifications

Certifications
CPR and First Aid

Hobbies and interests

Swimming - watching documentary