Safa Ghiloufi

Answer telephone promptly and in a polite and professional manner.
• Obtain and enter accurate information of the clients into the system (Name, telephone number,
date of birth).
• Answer questions and offer other information, as requested, to provide service and a positive
impression of the organization.
• Direct calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset customers.
• Make reminder calls when needed.
• Escalates complex customer inquiries or complaints to the supervisor or manager.

4 months’ contract
• Providing daily reports and updates to the FM Team on urgent and non-urgent maintenance tasks.
• Input all information into the system and generate weekly reports regarding job status updates etc.
• Route and update the job sheets and track the progress of the open tasks and maintenance jobs.
• Efficiently manage all job related documentation from printing, document controlling, Scanning,
filing, etc.
• Receiving complaints and request by phone calls, e-mails, service desk plus system…
• Resolve the received complaints from Q Rail stuff with help of my team.
• Organize the team work and assign each request to the right person according the request /
complain.
• Prepare monthly and daily time sheets for the maintenance team.
• Prepare the daily work order and attached with pictures (before and after) for the data record.
• Handle all the department manager meetings and appointments arrangements.
Ministry of Agriculture: The regional Delegation of

Arrange leave settlements for employees going for vacation.
* Monitor time and attendance records.
* Handle Pay Cards and the transfer of salary of employees.
* Monitor overtime to facilitate payment.
* Maintain employment files and records per company policy and legal regulations.
* Manage the distribution of invoices and memos.
* Check employees’ documents.
* Monitor the return of employees from vacation as scheduled and report to the department head if
there are any delays.

Welcoming all clients in a professional friendly, positive and enthusiastic manner.
• Matching the customer’s needs to the right product.
• Working as part of the sales team providing excellent customer service.
• Taking customer payments in cash or via credit cards.
• Occasionally negotiating with customers on price.
• Dealing with and resolving customer complaints and concerns.