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Safwan Aslam, Functional Consultant – IOH (Indonesia)

Safwan Aslam

Functional Consultant – IOH (Indonesia)·Tech Mahindra

India

Higher diploma, Business Administration

Work experience

Total years of experience: 20 years, 3 months

Functional Consultant – IOH (Indonesia)

January 2021 - Present

Tech Mahindra

Kolkata, India

January 2021 - Present

• Serve as the primary techno-functional interface between Tech Mahindra, Born Group, and
Indosat Ooredoo Hutchison (IOH), translating complex business requirements into actionable
platform solutions.
• Identified and implemented new revenue growth opportunities by replicating best practices
from other OpCos in collaboration with campaign management teams (IOH & Flytxt).
• Facilitated upsell and cross-sell initiatives for existing clients, contributing measurably to
revenue uplift.
• Developed and presented excellence frameworks for IOH that received formal Kudos
recognition from Tech Mahindra leadership.
• Delivered Pat on the Back award within 6 months of joining for impactful contribution to IOH
revenue growth trajectory.
• Managed client issue escalations professionally, maintaining high satisfaction levels through
structured resolution processes.
Company industry:
IT Services

Functional Consultant

September 2021 - September 2021

Tech Mahindra

Jakarta, Indonesia

September 2021 - September 2021

Responsible for client engagement and first level coordination as a Techno Functional consultant.
Building and maintaining strong client relationships, acting as a trusted advisor and point of contact.
Understanding the unique needs and goals of each client and tailoring solutions that meet their requirements.
Collaborating with cross-functional teams to ensure client satisfaction and the successful delivery of products or services.
Identifying opportunities for upselling or cross-selling to existing clients, contributing to revenue growth.
Working with Born Group and assisting IOH to relate the business needs with available products and services and develop
a tailored solution.
Planning and implementing new revenue growth opportunities by replicating best practices from other op cos with the
support of campaign management team (IOH & Flytxt).
Resolving client issues or conflicts in a professional and timely manner, maintaining the clients trust and satisfaction.
Company industry:
IT Services
Job role:
Marketing and PR

AGM – Postpaid Process & Systems

January 2020 - August 2021

Vodafone Idea Limited (Vi)

Mumbai, India

January 2020 - August 2021

• Owned end-to-end postpaid process governance on the ARIS platform, covering Post-to-Pre,
Pre-to-Post migrations, Premium Number, SPOC IR, and Retention process tracks.
• Analyzed customer Voice of Customer (VOC) data across multiple interaction channels to
identify friction points and drive NPS improvement projects.
• Built predictive M+1 trend models using usage behaviour and demographic data to enable
proactive retention decisions.
• Collaborated with retention, training, and quality teams to resolve audit observations, reduce
waiver requests, and improve compliance.
• Raised Business Requirement Specifications (BRS) and coordinated cross-functional deployment
for process improvement demands.
Company industry:
Telecommunications

Senior Manager – Marketing

October 2018 - November 2020

Vodafone Idea Limited (Erstwhile Idea Cellular Limited)

Patna, India

October 2018 - November 2020

Prepaid Mobile : Campaign management, Revenue and Retention
Achieve the Circle revenue targets and profitability by proactively managing and fulfilling segment targets.
Segmented offer planning through effective use of platform features resulting in improved customer-life cycle and
retention; Customer life-cycle management programs and Implementation through all available platforms.
Customer engagement through customer behaviour analysis based on demography, geography, usage-behaviour, past
data to derive right product and communication mix to acquire, retain and increase revenue from customers
SIM and paper -RCV supply chain management along with commercial team to ensure adequate stock in the market to
meet the demand with minimum wastage or minimum stock -holding time
Company industry:
Telecommunications
Job role:
Marketing and PR

Senior Manager – Marketing

October 2018 - November 2020

Vodafone Idea Limited (Erstwhile Idea Cellular)

Patna, India

October 2018 - November 2020

• Drove circle revenue targets and segment profitability through data-driven, segmented offer
planning on campaign management platforms.
• Designed and executed customer lifecycle management programs leveraging demography,
geography, and usage-behavior analytics.
• Managed SIM and paper-RCV supply chain in coordination with the commercial team,
minimizing stockouts and excess inventory.
• Delivered measurable improvements in customer retention and engagement KPIs through
targeted communication strategies.
Company industry:
Telecommunications
Job role:
Marketing and PR

Acquisition Head

April 2016 - September 2018

Vodafone India Limited

Patna, India

April 2016 - September 2018

Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Senior Manager – Acquisition Head

January 2016 - September 2018

Vodafone India Limited

Patna, India

January 2016 - September 2018

• Improved subscriber quality of acquisition from 65% (Mar 2015) to 75% by FY16 exit through
stringent quality frameworks and trade incentive schemes.
• Designed and implemented sales schemes that engaged trade partners and field sales forces to
exceed gross addition targets.
• Managed revenue projection from new gross subscribers and drove lifecycle planning to
maximize long-term value.
Company industry:
Telecommunications

Senior Manager – Acquisition Head

April 2016 - January 2018

Vodafone India Limited Ranchi

Patna, India

April 2016 - January 2018

Driving Quality Gross Additions, Planning revenue projection from New Gross, Life Cycle management and improving
retention.
Implementing sales schemes to engage the trade and sales forces to achieve targeted revenue.
Improved Quality of Acquisition from 65% in Mar15 to 75% exit FY16.
Company industry:
Telecommunications

Deputy Manager, segment head

April 2015 - March 2016

Vodafone India Limited

Ranchi, India

April 2015 - March 2016

UnR
Company industry:
Telecommunications

Deputy Manager – Segment Head

January 2015 - March 2016

Vodafone India Limited

Ranchi, India

January 2015 - March 2016

• Led segment-level initiatives for customer engagement and revenue growth, managing
targeted campaign execution across prepaid customer base.
Company industry:
Telecommunications

Data Revenue Usage, Retention

April 2012 - March 2015

Vodafone India Limited

Patna, India

April 2012 - March 2015

Data Revenue and UnR
Company industry:
Telecommunications

Data Revenue, Usage & Retention

January 2012 - March 2015

Vodafone India Limited

Ranchi, India

January 2012 - March 2015

• Executed data revenue and customer usage campaigns, improving average data usage metrics
and reducing churn in the data segment.
Company industry:
Telecommunications

Senior Executive

April 2010 - March 2012

Vodafone Spacetel Limited

Ranchi, India

April 2010 - March 2012

Value Added Services

•Taking care of Revenue Planning and ensuring that the targets are met.
•Vendor interaction, Event based promos, Interaction with new vendors with some new products and helping them to develop products according to the specific geographic needs Contributed towards revenue planning & forecasting and bridge plan to achieve targeted revenue targets.
•Engaging and managing various promotional channels like OBD, PCN, IBD, SMS, Telecalling to increase value added services penetration without increasing customer complaints.
•Vendor interaction, Event based promos, Interaction with new vendors with some new products and helping them to develop products according to the specific geographic needs.
•Increasing the subscriber base for VAS based services(SMS P2A & P2P, SMS Subscription services and usage)
Company industry:
Telecommunications
Job role:
Accounting and Auditing

Value added services

April 2010 - March 2012

Vodafone India Limited

Patna, India

April 2010 - March 2012

Value Added services, Voice and Text growth lead.
Company industry:
Telecommunications
Job role:
Engineering

Value Added Services

April 2010 - March 2012

Vodafone India Limited

Ranchi, India

April 2010 - March 2012

• Managed VAS portfolio and drove adoption through targeted customer communication
campaigns, improving VAS ARPU.
Company industry:
Telecommunications
Job role:
Engineering

Customer Service

June 2008 - March 2010

Vodafone Spacetel Limited

Patna, India

June 2008 - March 2010

Number Management, POS and CRM
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Number Management & Customer Service

June 2008 - March 2010

Vodafone Spacetel Limited

Ranchi, India

June 2008 - March 2010

• Handled number management systems and delivered customer service operations for the
Jharkhand circle.
Company industry:
Telecommunications

Customer Service Executive.

March 2006 - May 2008

Reliance Telecom Limited

Ranchi, India

March 2006 - May 2008

customer Care Executive
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Symbiosis School Of Distance Learning

January 2013

January 2013

Higher diploma, Business Administration

India

Symbiosis School Of Distance Learning

January 2013

January 2013

High school or equivalent, marketing

India

Symbiosis School of Distance Learning

January 2013

January 2013

Bachelor's degree, marketing

India

Chotanagpur Law College

January 2009

January 2009

Bachelor's degree, Law

India

in

St. Paul’s College

January 2006

January 2006

Bachelor's degree, Arts

India

in

St. Anthony’s School

January 1999

January 1999

High school or equivalent, Arts

India

The Fundamentals of Digital marketing (Google)

Skills

Driving Revenue
Expert
Driving Revenue
Expert
Analytics
Expert
Analytics
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Marketing
Expert
Marketing
Expert
Campaign Planning
Expert
Campaign Planning
Expert
ATL
Expert
ATL
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
REVENUE ENHANCEMENT
Intermediate
REVENUE ENHANCEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
Business development
Expert
Business development
Expert
CONSULTING
Intermediate
CONSULTING
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
CUSTOMER ANALYTICS
Intermediate
CUSTOMER ANALYTICS
Intermediate
CUSTOMER LIFECYCLE MANAGEMENT
Intermediate
CUSTOMER LIFECYCLE MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
REVENUE MANAGEMENT
Intermediate
REVENUE MANAGEMENT
Intermediate

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
Fundamentals of Digital Marketing
PMP Certification Training Course
AI-900: Microsoft Azure AI Fundamentals
Introducing SAP Business AI for SAP Customer Experience (Course Completion)
Microsoft Certified: Azure AI Fundamentals
Azure AI fundamentals
microsoft
Apr 2026
The Fundamentals of Digital marketing
Azure AI 900
Udemy
Mar 2026
PMP
Udemy
Feb 2026
The Fundamentals of Digital marketing
Google
Training
PMP
Udemy

Hobbies

  • Tennis