Safwan Sultan

• Oversee all restaurant operations including staffing and customer experience
• Lead and motivate the team to ensure high service standards
• Prepare budgets and control operational costs
• Ensure hygiene and safety compliance
• Develop strategies to increase sales and customer satisfaction
• Handle complaints and ensure timely resolution
• Conduct staff meetings, reviews, and ongoing training

• Supervised daily operations and maintained service quality
• Trained and evaluated new staff
• Managed shift schedules and team coordination
• Collaborated with kitchen for smooth service
• Handled customer feedback and ensured satisfaction
• Maintained inventory and ordered supplies

• Monitor stock levels and manage storage
• Minimize food & beverage wastage
• Track daily cost vs. P&L impact
• Complete MIS reports accurately
• Report F&B operational issues
• Enforce HACCP hygiene & safety rules
• Use e-Crystal for health/safety updates

• Greeted and served guests with professionalism
• Took and delivered accurate food orders
• Maintained cleanliness and prepared dining areas
• Addressed guest needs and supported team operations