Office Manager
Real Estate co
Total years of experience :8 years, 4 Months
Office Manager
ASEEL Group, Real Estate co. Oct 2012 Till present
Job description:
• Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
• Allocation of resources to enable tasks performance
• Coordinate office staff activities to ensure maximum efficiency
• Evaluate and manage staff performance
• Recruit and select office staff
• Organize orientation office staff
• Coach and discipline office staff
• Design and implant filing system
• Ensure filing system are maintained and current
• Establish procedures for record keeping
• Monitor record keeping
• Ensure security and confidentiality of data
• monitor and maintain office supplies inventory
• maintain a safe and secure working environment
Customer Service
Vodafone call center, NOV 2011 Till Oct 2012
Job description:
• answer calls professionally
• respond to customer inquiries
• research required information using available resources
• handle and resolve customer complaints
• provide customers with product and service information
• enter customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• Inputs client requests into tracking system according to established guidelines.
• Ability to interpret and understand claim systems
• Capacity to understand and interpret client and provider contracts while working with callers
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Financial consultant
ACE Life Insurance, Sep 2011 - Nov 2011.
Job description:
• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
• Calculate premiums and establish payment method.
• Confer with clients to obtain and provide information when claims are made on a policy.
• Customize insurance programs to suit individual customers, often covering a variety of risks.
• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
• Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Office Manager & Recruitment specialist
OHOD for Recruitment & HR Consultancy, Feb 2008 -Oct 2010.
Job description:
Establish and maintain effective working relationships with co-workers & our clients.
Manage and direct staff and handle monthly & daily reports to ensure all resume hard / soft copies documentation is in the right folders.
Typing several kinds of letters & reports.
Scanning and reviewing the resume and conducting interviews with candidates.
Handling personal files, employment documents.
Creating and preparing application forms and contracts according to our demands of each position.
Organize the candidates' meetings, interviewing them and qualifying them for our clients in the other countries.
Register data passports of the candidates in the website of the Ministry of Foreign Affairs.
Job analysis description and specification.
Submitting updated reports with main track of work progress to the manager.
Office Manger
Set & Set Interior Designer, Feb 2007/Dec 2008.
Job description:
• Accounts Payable/Receivable.
• Typing several letters & reports.
• Handling Our Clients.
• Filing Documents and Bills as well as paying Check for the employees.
• Sending and Receiving Mails.
• Ordering & Delivering the Furniture and Tools to the Site of Shooting.
Customer service
ASMA Technology Work In Summer 2002\03\04\05.
Job description:
• Customer Service
• Tele Sales
BSC, Management Information system - MIS Ain Shams Academy branch New Cairo 2006 Final Estimation: good Graduation Project: Database & website of aircraft Companies & Airport Using Html, Photoshop, Visual Studio.net Asp.net C# With Grade Excellent