Associate Director of Opererations
American University of Sharjah
مجموع سنوات الخبرة :18 years, 4 أشهر
(Operations department having 140 staff member and covering divisions such as: Procurement& Contracts, Operational efficiency, Logistics& Stores, Facilities& Constructions, Housing, Transportation& Logistics, University Services as well as Sustainability).
Under minimal supervision, established and implemented departmental goals, objectives, policies and procedures; conducted various organizational studies and investigations; recommended modifications to programs, policies, and procedures as appropriate to improve overall organizational performance. Responded to and resolved difficult and sensitive customer inquiries and complaints; continuously monitored and evaluated the efficiency and effectiveness of operational methods and procedures. Identified opportunities for improvement; oversaw implementation of changes and served as principle point of liaison with Deans, the Provost office and external constituents' and contractors. The role also includes the monitoring of contracts for compliance to terms and conditions taking remedial action as required; responsibility for overseeing the University's commercial transactions including the coordination of all aspects of the contracting process to ensure timely submittal and renewal. Provided cost benefit analysis and related reports to senior management.
•Under minimal supervision, developed, coordinated and administered all contracts and purchases for all products and services for the various schools and service entities operating within the University organizational structure. Negotiated, extended, terminated and renegotiated contracts as appropriate. Served as the principal point of liaison with contractors; monitoring existing contracts for compliance to terms and conditions and took remedial action as required.
•Created suppliers performance measurement system achieving consistent 100% goal attainment in reducing non-compliant purchases from 28% to less than 5% of total dollars spent.
•By adopting a ‘Management by Objective’ approach I directed employees to provide MBOs annually for appraisal and strategic planning; consolidating input into departmental MBOs thus creating a comprehensive and inclusive process for formulating departmental direction. As a result, I was able to maximise limited resources and budget over a 5-year period.
•Tendered, re-wrote and awarded three of the University’s largest contracts (AC maintenance, Sports fields maintenance and custodial services) achieving 15% savings in the value of the contracts thereby ensuring the most cost-effective contract services for the University.
•Executive-Level Relationships - established a high level of trust with top administrators, including Chancellor and Provost, through consistent interactions and delivering on expectations.
•Vendor Relations - monitored and evaluated contractor performance against contract specifications, and took remedial action, up to and including termination, as appropriate.
•Designed and delivered classroom lectures, training sessions in various subjects including(Management, Marketing, Organizational Behaviour & Business Communication
•Developed overall business strategies for the self-sustaining, revenue-generating auxiliary enterprises and service activities that ensure their fiscal stability.
•Managed and oversaw the establishment and administration of contractual arrangements with external vendors, concession operators, and/or suppliers.
•Oversaw preparation of business plans for all units resulting in the production of university budget documents.
•Represented the university to external constituencies including the general public, media and governmental agencies
I joined the Organization at the point of inception.
established and implemented The Society's Strategic Gaols and Objectivess to achieve market penetration and sales target, recommended modifications to programs, policies, and procedures as appropriate to improve overall organizational performance. Responded to and resolved difficult and sensitive customer inquiries and complaints; continuously monitored and evaluated the efficiency and effectiveness of operational methods and procedures. Identified opportunities for improvement; oversaw implementation of change
•Designed&, delivered classroom lectures, seminars and training sessions in various subjects including Management, Marketing, Organizational Behaviour & Business Communication
•Acted on behalf of the Society in liaison with the Government departments, British Councils, universities and other educational establishments;
•Managed all recruitment activities to meet enrolment goals set by the Organization.
•Assessed the standards and evaluated the suitability of selected local educational establishments to consider as potential study centres;
•Established, organized and controlled the institute’s study programs in the Middle East & Far East Region.
•Developed Strategies, goals and objectives for the Ubiversity's Business Development in the Middle East Region.
•Developed strategies to attract, recruit, and enroll a highly qualified, talented, and diverse student body in a manner that supports the University’s recruitment, admissions, and retention goals
•Worked with The University's various schools and departments to ensure that all University plans are built upon a shared institutional vision and mission and that opportunities for cross-functional goals and initiatives are readily identified and coordinated.
•Managed all the University's non academic strategic plans, focused plans on priorities and success measures based on clearly defines goals and targets.
•Represented the University in recruitment tours and International Fairs and in meetings with Government authorities and various other international ministries of education;
•Handled international relations directly & through the University’s representative offices in the Far East, Middle East, Europe and Asia.
•Designed&, delivered classroom lectures, seminars and training sessions in various subjects including Management, Marketing, Organizational Behaviour & Business Communication