BUSINESS DEVELOPMENT MANAGER - Al-Futtaim Vehicle Rentals Company LLC
Al-Futtaim Vehicle Rentals Company LLC
مجموع سنوات الخبرة :15 years, 5 أشهر
-Managing the sales team and make sure they are achieving their target.
-Support the DBE in Sales Strategies
-Ability to develop the relationship with existing customers to improve their satisfaction and loyalty.
-Marketing: prepare a marketing plan within the planed budget, this includes effective advertising, offers, sponsorship, and partnership with manufacturers and campaign that’s help to increase the sales numbers and the awareness of the brand in Qatar.
-Train and lead the sales team to meet their daily, weekly, & yearly KPI and do the assigned tasks in professional way and as per AL-Futtaim Group standers.
-Customer Focused: The primary focus is to provide a delightful experience to our customers and where possible is prepared to go the extra mile. Also, genuinely seeks customer feedback on our performance and their feedback to improve their performance.
-Point of escalation for any complaint, issue and make sure that corrective action is in place from the respectful department.
-Prepare weekly Sales report and Quarterly board report.
-Interview new candidate as per the business requirements and standers
-Maximize all lease and car rental opportunities to bring profitable corporate business for AVR
-Build strong and effective account management relationships with all customers allocated
-Win new customers from building own prospect base
-Develop customer relationships to enhance profit levels and penetration of services
-Plan and implement sales/customer retention and relationship development
-Maintain administration and relevant reporting
-Work closely with accounts and collections team to ensure debts are minimized
-Maintain and develop corporate image and reputation, whilst protecting and developing the company's brands via suitable PR activities and own presentation
-Bringing new business to the company
-Building a relation with dealer and the client as will and keep in touch with them (PR)
-Actively involved in the events and the public occasions in Qatar
-Consulting my costumers by advising them what is more suitable for them and for their business
-Studying the market closely and understand the market needs to make sure that we will deliver best services and product according to the market need.
-Working closely with marketing team to do the suitable advertising, offers and campaign that help to increase the sales
-Coordinating between the team and the costumers to deliver the best services
-Solving problems
-Managing quotations sending proposals for the clients and follow-up with the clients
-Closing the deals
-PDI collects the entire PDI requests from the sales men and put them in one excel sheet and send it to the PDI coordinator
-Welcomed the customers and dealt with their needs and helped them according to that
-SAP checks the available collars for the cars and confirms it for the booking
-Kept the showroom stock full always with form key rings, sunshade, warranty booklet and booklet holder and the catalogs.
-Communicated with the other showrooms and gave them their need from the staff above.
-Managed SPECS sheet for the car in the showroom
-Demo cars keys: organized the time out and in for the test drive and made a weekly report about the car conditions, the Mileage and the next service
-Organized the showroom and made sure it was clean and the display cars as well
-CSI calls weekly
-Communicated with the other departments in the company and corporate with them to make sure the work gone smoothly and sincerely
-Received visitors and managed client relationships
worked as hostess representing Apex-brasil during (qatar project 2013)
- Introduce the company for the clients
-Make deals with agents
- Use my marketing skills to achieve my ( daily, weekly, monthly) target
-Deal directly with customers either by telephone electronically or face to face
-Respond promptly to customer inquiries
-Handle and resolve customers'
-perform customer verifications
-Process orders, forms and applications and requests
-Keep records of customers interaction and transactions
- Record details of inquiries, comments and complaints
-Manage administration
-Follow on customers' interaction
- Tutoring Mathematics and English