Multi-Unit Manager
Independent Food company
Total years of experience :14 years, 0 Months
• A Leader with a wide experience in the food & beverage outlets is able to
Work on own initiative and as part of a team.
• Proven leadership skills involving managing, developing and motivating teams to achieve their objectives.
• Dedicated to maintaining high quality standards.
• Proven track record of developing procedures, service standards and operational policies, Planning & implementing effective control measures to reduce running costs of the units.
• A consistent performer with a proven track record of increasing revenues and streamlining workflow
• Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment.
Chic French colonial-style décor lends a vintage club atmosphere to this 24-hour Dubai bar and lounge. Unwind in an oversized armchair, sipping refreshments or selecting from a light menu of salads, sandwiches and delicious dishes.
• Outlet in charge
• Handling monthly profit & loss of the outlet.
• Handling team of 14 including supervisors, f&b service assistants & bartenders.
• To ensure a professional and profitable operation within the framework of the Hotel
• To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
• To accurately forecast business demands to ensure efficient staffing & food production
• To be responsible for all accounting and billing procedures in the outlet
• To work with hotel management to develop & execute plans and actions for the marketing of the outlet.
• To be aware of all Sofitel Guest Incentive programs, and actively promote and support these.
• To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
• To be responsible for maintaining outlet safety and sanitation standards at all times
• Promote positive inter-departmental relations through candid communication and cooperation
• To work closely with the Banqueting department to support all requested functions
• With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business.
• Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
• Part of the Pre-Opening team
• Providing the most comprehensive and personalized services to the who’s who of the Global corporate world, international celebrities and royalty staying at the Hotel.
• Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervise closely and monitors the cashiering function of the outlet to ensure compliance with Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints ensuring procedures for CSI and Compliant Handling are followed.
• Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Actively use the database of customer details / history to assist in guest recognition.
• Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Handling the equipment inventory of the whole outlet.
Bachelor's Degree
Diploma in Hospitality Management