Business Development Manager and Account Manager
OFFBEAT GROUP
Total years of experience :17 years, 5 Months
The group offers complex printing and packaging solutions to private and public clients across UAE for events, advertisements and
promotional campaigns.
My work revolves around:
Generating New Business, Client Retention, Business Development Planning, Management and Research, Plan approaches and pitches.Establishing Direction, Alignment and Commitment, Ensuring Execution, Setting a Personal Example, Public Relations and Planning, Motivation and Morale, Business Development and Retention
My work was : Qualifying prospects and acquiring customers, Pipeline management, Customer evaluation and procurement, Account management, Sales process management, Develop a repeatable sales model for consistent revenue growth, Devise creative with "out-of-the- box" ideas and implement them, Be responsible and accountable for meeting deadlines and targets
• Managed sales of a portfolio of Public sector clients in Northern India such as Punjab National Bank (PNB), Oil & Natural Gas Corporation (ONGC), Gas Authority of India Ltd. (GAIL)
• Managed relationship with Travel Management companies such as Carlson Wagonlit, Balmer Lawrie, HRG Sita, American Express, including securing agreements.
• Proposed and prepared new proposals for Corporates to generate additional business opportunities and increase revenue generation
• Re-negotiated service level agreements with existing clients to achieve a growth from +11% to +15.7% between 2013-14.
• Initiated & built relationships with key decision makers in potential organisations. Utilised network of personal contacts to generate new business leads.
• Resolved customer grievances from corporate clients through close coordination with various ! service departments of Spicejet to resolve the complaint.
• Proper maintenance and updation of the database of the assigned clients and monitoring of payment schedules and discount rates offered to clients.
Managed crew team onboard and assured the highest quality of customer service. I ensured that flight attendants were trained to meet exacting standards and in-flight operational requirements.
Maintained high performance level of flight attendants by working with Grooming and Training teams to proactively establish and maintain standards.Ensured proper maintenance and accuracy of flight attendant trainings, certifica- tions and crew duty records.
Handled challenging Customer Service situations where tact and diplomacy helped in diffusing volatile situations.