Operation Manager
Gyros Resaurants Co.
Total years of experience :6 years, 10 Months
Handling all departments, overall operations of the company which includes Kuwait branch, Riyadh branch and catering services in Kuwait.
Cost control and cost cutting.
Handling inventory and maintaining stock in the store.
Dealing with all delivery, catering and other platforms.
Ensuring execution of all employee duties.
Handling all sales and depositing it monthly.
Prepare all kind of monthly reports.
Food costing with head chef, Adding/updating recipes in the POS system.
Managing events and marketing strategies.
Preparing schedules.
Attending meetings with service providers, suppliers, staff and owners.
Developing and implementing purchasing strategies.
Managing daily purchasing activities, supervising staff, and allocating tasks.
Managing supplier relations and negotiating contracts, prices, timelines, etc.
Maintaining the supplier database, purchase records, and related documentation.
Coordinating with inventory control to determine and manage inventory needs.
Managing the maintenance of oce and kitchen equipment and machinery.
Ensuring that all procured items meet the required quality standards and specications.
Preparing cost estimates and managing budgets.
Managing events, caterings and live food trucks.
Receive, dispatch and track deliveries and supervise drivers.
Answer incoming calls and solve customer queries.
Complete various documentation and paperwork.
Maintain and prepare reports.
Select, train, schedule, supervise, and evaluate drivers.
Manage and coordinate with the garages on daily maintenance and repair of cars.
Prepare the payrolls of the drivers and oce staff.
Handle customer inquiries and complaints in a diplomatic way.
Dealing with customer calls in a highly professional manner.
Accurately updating customer records with information.
Quickly understanding a caller's point of view and empathies.
Making survey calls and updating records in the system.
