Sales Manager
Freight Systems
مجموع سنوات الخبرة :16 years, 1 أشهر
Generate business leads internally and externally.
Develop and maintain strong relationships with current and prospective clients nationwide.
Cultivate new sales leads to establish business and market/ negotiate offered services.
Responsible for overall profitability of the company’s P&L.
Leverage company value proposition to expand customer base.
Manage resource allocation while identifying emerging markets and market shifts.
Utilize company technologies to improve operational efficiency and create customer facing value.
Manage day-to-day operations with KPI metrics.
Create and manage the branch's strategic plan.
Develop and maintain best business practices.
Execute monthly executive summaries for C-level leadership.
Drive customer retention and growth through strategic account planning and relationship building.
Generate insights leveraging internal and external business intelligence to report on, and drive the business.
Calculate and measure risk profile for strategic plans and decisions.
Work cross-functionally to review pricing, market penetration and service KPIs.
Responsible for accounts receivables and accessorial charge management as well as providing all documentation needed for claims resolution.
Develop and maintain an understanding of the competitive landscape.
Drive both revenue and margin growth across multiple verticals and modes.
Responsible for the management of customers load acceptance process as well as the creation of SOP’s for each respective system.
Create sales calendar, attend customer events and conduct annual business reviews.
• Responsible for setting and achieving budgets in all areas of import, export, handling, courier operations.
• Responsible for growing a profitable business in defined areas to meet revenue and profit goals.
• On a weekly basis, monitor and ensure that all jobs are invoiced and cost accurately (KPI)
• Responsible for selling logistics solutions to customers
• Maintain CRM per company policy
• Responsible for creating new business through contact with prospective customers in the assigned market
• Responsible for identifying market trends and competitive rate actions and communicating those trends to the Product Group
• Responsible for identifying the competitive service strengths and weaknesses of the company and making recommendations to constantly improve
• Responsible for reviewing and reporting monthly performance
• Responsible for other duties including: sales presentations, writing sales proposing, implementation, creating and adding to existing marketing materials
• Responsible for managing the customer support/service function to external customers
• Responsible for all functions and operations at the branch
• Responsible for credit management of customers
• Responsible for yearly performance appraisals for staff
• Manages all personnel in branch location
• Developing strong network and qualified leads (cold calling), then convert them through the sales process into prospects and customers. Continuously keeping the sales pipeline full with deals at various types and stages, including fresh/new (qualified)
• leads/introductions, mid and late stage sales life cycle targets
• Regular (daily) visits to qualified prospects and customers to
Drive the business and grow the company’s revenue, market share and profitability. Building relationships at all levels and representing the company in a professional manner, including making presentations.
• Engaging prospects and customers to present the company’s services, always furthering relationships up the value continuum towards the advisory (value added role). Advocating for both the company and the customer, striving to find win-win solutions that expand and further client relationships.
• Completing sales operational requirements by scheduling and assigning employees; following up on work results.
• Demonstrated ability to analyze, strategize & execute new market entry including custom clearance & trucking; proven success in providing customized solutions for air, land, & sea IMPORTS/EXPORTS, custom clearances to customers
• Skilled in rationalizing multiple transport and freight providers through contracts with primary carriers that resulted in reduced freight costs
• Proven track record of excellence in administering the entire supply chain functions entailing end-to-end solutions, logistics operations (inbound, warehousing, outbound) and customer service (order-to-invoice, customer relationship)
• Managing import & export operations, keeping compliance with custom laws, notifications, tariffs, procedures & related guidelines
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues
• An effective leader with excellent communication, negotiation, relationship building skills with expertise in hiring & building high performing teams
Dubai headquartered Multinational NVOCC / freight forwarding organization with global presence, the organization is providing services such as AIR Freight, SEA Freight, Consolidation, Warehousing & Distribution, and Transportation. Also deal in MTO, Vessel Chartering, and Break Bulk & Project cargoes. Job profile
•Gaining new customers on monthly basis.
•Focus & targeting to obtain Key Account Business.
•Retain existing customer with profile.
•Involving in operational issue in order to maintain service level.
•Resolving issue and disaster of customers.
•Accomplish to secure shipments by Sales lead of oversea and local
•Daily attending market plan meeting with Sales Manager
•Submitting quotation, RFQ & tenders.
•Preparing reports of business forecasting, Volume, profit, achievements.
•Obtaining rates and follows up for R/R from pricing desk locally and regional level.
•Selling & Marketing all products i.e., Sea (Import, Export, FCL. LCL), Air (Import, Export), Identifying new & potential customers by planning of vertical Market.
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