IT Specialist
Access International General Trading & Contracting Company
Total years of experience :14 years, 2 Months
Configuring and Managing DNS and Active Directory using Windows 2008 R2 Server.
▪ IT Support for company Branches, Head office & showrooms located all over Kuwait.
▪ Iinstall, configure and maintain personal computers, networks, workstations, printers, and related
equipment.
▪ Participation partially as per required for new ERP Installation and Configuration
▪ Perform routine Database backup and maintenance tasks.
▪ Troubleshooting and Maintaining Fortigate UTM A300, A100’s to connect to branches and remote location
from Kuwait Head Office via VPN Tunneling.
▪ Interaction with Vendors Regarding Purchase of any Hardware and Software Requirements.
▪ Configuring Microsoft outlook for internal and external mails.
▪ Working on various Symantec tools like Backup Exec, Endpoint Security and Backup Exec Sys Recovery
Kuwait American Food Company Shuwaikh, Kuwait
One of the Kuwait's Famous food stuff company and franchise owner of Little Caesars, Popeye’s, Albalad & Solidere restaurants
IT Environment : -
▪ Servers - Win2003 server, Microsoft Exchange Server 2003, 2007, ISA Server 2004
▪ Network - 250 Workstations, (branch on DSL and head office LAN) TCP/IP
▪ OS - Win2000/2003, WInXP, Windows 7
▪ Database - SQL Server 2008, 2005
➢ Responsibilities :-
▪ IT Support of 25 Branches, Head office & Call Center in complex environments.
▪ Perform routine Database administrations and maintenance tasks.
▪ Maintenance of all corporate databases, menu and systems maintenance for all POS systems.
▪ Disaster recovery planning, backups and recovery implementation.
▪ Maintenance of users and system security on MS SQL databases.
▪ Databases Performance Tuning. Fine tuning, Space management, Data security, Schema management,
Fault management, Diagnostic assessment.
▪ Hardware and Network Trouble shooting.
▪ Helpdesk support for a 250+ user-base Windows
▪ Responsible for the hardware/software maintenance of all LAN and computer equipment/peripherals
and helpdesk support for a 150+ user-base Windows.
▪ Installing, Designing and maintaining networks for our Branches.
▪ Upgrading network infrastructure and applying security services, deploying antivirus server.
▪ Co-coordinating and Solving Problems of my onsite Team Engineers
▪ Configure and Manage Desktop Computers (Win 8.1, Win 7, XP) in Local Area Network.
▪ Configuring Microsoft outlook for internal and external mails.
▪ Configuring wireless setup with routers
IT Environment :-
▪ Programming- Visual Basic 6
▪ Database - SQL Server 2000, Crystal Report 7
➢ Responsibilities :-
• Responsible for requirements gathering, analysis & design requirements documentation.
• Responsible for conducting meetings and presentation/demo with managers.
• Involved in development, database design and implementation.
• Provide engineering and technical support and client site
➢ Projects undertaken: -
o Retail POS System using visual basic 6, SQL 2000 & crystal reports.
o Inventory Management System using visual basic 6, SQL 2000 & crystal reports.
o Payroll System using visual basic 6, Ms Access 2000 & crystal reports.
Support the company business System Administration, OS support and IT Networking and Infrastructure
support. Monitoring to ensure regular back up of system files and Database.
2. Experienced in Database Design, SQL Queries, Perform routine administrations and maintenance tasks.
.
3. Administration of Exchange server, ISA server, File server, Database server, Antivirus server by security,
monitoring, maintaining, service, upgradation and troubleshooting. Remote Assistance for all project
locations for any Software & Network related Issues.
4. Analyze and design new servers and storage systems. Maintain LAN and WAN networks. Optimize LAN
using performance reports and monitoring applications.
in
in