IT Service Engineer
Al Tayer Group
Total years of experience :12 years, 8 Months
I’m working as an IT Service Engineer with Al Tayer Group, Dubai providing support and services to their employees for all business software and hardware related needs.
I’m being designated to provide support for numerous applications used by clients within their different respective businesses like Retail, Motors, Projects through Phone and Email.
Complete support for all softwares used in the organisation varying from MS office to softwares designed and customized to be used in Retail and Motors.
The support being provided varies from diagnosting and troubleshooting within defined guidelines to dispatching logs to different application support groups.
This also includes doing a followup with them and driving them till closure.
Complete troubleshooting and resolution for MS office applications including installation of softwares and upgrading deploying patches.
Installing and configuring printers, mobile/wireless printers, scanners and barcode scanners for all warehouse and retail store needs.
Also providing support for business applications to iMAC’s, IPAD’s Macbook pro and iPhone.
Managing the server generated logs and resolving them after remotely logging on to server with RDP.
This includes restarting of backup agents and services being used in retail for standalone systems, Laptops/desktops and different POS (Point of sale) in Retail and Motors.
I worked as an IT Service Engineer with Alphadata Recruitment, Dubai providing support and services to their clients for all office applications and hardware related needs.
I worked in different client sites providing support for numerous applications used in different businesses.
Complete support for all softwares used in the organisaion varying from MS office to softwares designed and customized within the organization.
The support being provided varies from diagnosting and troubleshooting within defined guidelines to dispatching logs to different application support groups.
This also includes doing a followup with them and driving them till closure.
Complete troubleshooting and resolution for MS office applications including installation of softwares and upgrading deploying patches.
Also providing support for business applications to iMAC’s, IPAD’s Macbook pro and iPhone.
I worked as a Service desk associate for British Telecom (BT) for their major Global services portal known by the name as GS Portal.
I was designated to provide services to applications which are utilized in Schools, Hospitals, Police, Healthcare development to major clients across the globe including Thomson Reuters and FCE.
The primary role was to manage the design and layout of applications for accounts based globally for their access to applications from the portal.
Primarily, we work as a local contact for users who face issues on the portal related to accessing applications, troubleshooting issues within those applications and raising them to relevant support groups.
Global services portal contributes a major part of business within British Telecom. To maintain and accomplish the standards within the portal, we’ve a designated account manager for each account with whom we interact as per the requirement of customers.
I’ve also moved roles within the organization and have worked as a Change coordinator for one of the biggest contracts in Nestle.
The role includes managing the Network changes from the time they’re raised and till they are implemented.
The key result areas include coordinating between different teams and getting the tasks completed till the change gets into implementation phase.
I also do audits and quality checks as per defined standards available on catalog SharePoint and do corrective analysis on the same and push them for CAB approvals.
Worked as a Client technical support associate for one of the major Healthcare US based clients being served.
Providing support for different applications, namely; AS400 (MS4), HBO Clinstar, Meditech, Cerner, EHR and other HIS (Hospital Information System) applications across different hospitals.
Worked in a healthcare based environment providing support to Doctors, Nurses and different hospital staff using the applications.
Also, processing Emails along with the phone based support.
Bachelor of Engineering in Computer Science Year 2006-10 Maharshi Dayanand University
