Shop Incharge
Ajmal perfumes
Total years of experience :16 years, 4 Months
Retail Operations: Handling operations inclusive of trade segmentation, account management, communication through merchandising programs and pricing & trade terms management. Handling Category Management including shelf space management, merchandising strategies, plan-o-gram development, inventory management, margin analysis & contributions. Ensuring merchandise is correctly priced. Sales & Marketing: Keeping the business prospective in mind try to achieve target given by the company. To generate revenue doing up selling & cross selling and promote sale of high margin items. Business Development/ Sales & Marketing: Analyzing business potential and consumer preference to drive sales volumes by conceptualizing & executing strategies. Driving Sales by executing formulated strategies to augment turnover and achieve desired targets. Product Promotions/ Brand Management: Coordinating the in-store promotional activities for new releases & special products. Ensuring visual merchandising displays, windows, gondolas, POP & design of retail outlets.
Spearheading a team of 8 Sales Associates, in handling Day to day store operations, business, sales, maintaining margin of the store. Main job to make the store profitable and keeping the team members happy.
Key Deliverable
Retail Operations: Handling operations inclusive of trade segmentation, account management, communication through merchandising programs and pricing & trade terms management. Handling Category Management including shelf space management, merchandising strategies, plan-o-gram development, inventory management, margin analysis & contributions. Ensuring merchandise is correctly priced.
Business Development/ Sales & Marketing: Analyzing latest marketing trends & tracking competitors’ activities for providing valuable inputs for fine tuning of the strategies. Analyzing business potential and consumer preference to drive sales volumes by conceptualizing & executing strategies. Driving Sales by executing formulated strategies to augment turnover and achieve desired targets.
Product Promotions/ Brand Management: Preparing marketing collateral for branding of new product & prepare plan, budget and executing the launch of the products. Managing brand image building & product awareness campaigns. Coordinating the in-store promotional activities for new releases & special products. Ensuring visual merchandising displays, windows, gondolas, POP & design of retail outlets.
Team Management: Leading, roaster management, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets. Handling all the HR issues for the team. Organizing engagement programs for associates.
Retail Operations: Handling operations inclusive of trade segmentation, account management, communication through merchandising programs and pricing & trade terms management. Handling Category Management including shelf space management, merchandising strategies, plan-o-gram development, inventory management, margin analysis & contributions. Ensuring merchandise is correctly priced.
Business Development/ Sales & Marketing: Analyzing latest marketing trends & tracking competitors’ activities for providing valuable inputs for fine tuning of the strategies. Analyzing business potential and consumer preference to drive sales volumes by conceptualizing & executing strategies. Driving Sales by executing formulated strategies to augment turnover and achieve desired targets.
Product Promotions/ Brand Management: Preparing marketing collateral for branding of new product & prepare plan, budget and executing the launch of the products. Managing brand image building & product awareness campaigns. Coordinating the in-store promotional activities for new releases & special products. Ensuring visual merchandising displays, windows, gondolas, POP & design of retail outlets.
Team Management: Leading, roaster management, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets. Assisting the HR in complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements. Handling all the HR issues for the team. Organizing engagement programs for associates.
Noted Contributions
Best Customer Service Award for Q1 in 2012.
Assured 0.95% Shrinkage level in Annual Inventory for the period 2011-2012.
Assured 0.29% Shrinkage level in Half Yearly Inventory for the period 13th March 2012 to 13th Sep 2012
Assured 0.47% Shrinkage level in Annual Inventory for the period 2011-2012.
Secured the position in GREEN ZONE by scoring 100% in Wal-mart world food safety Audit 2012.
Best P.I Accuracy certificate for the year 2012.
Substantial increase in walk-in per day.
Customer Relationship Management: Providing efficient and world class customer services, maintaining cordial relations with walk-in customers to sustain the profitability of the business. Maximizing customer satisfaction level by addressing their queries, request & complain. Handling customer grievances & resolving issues maintaining minimum TAT to achieve the service quality norms and as when required provide service at door so as to strengthen after sales services.
Retail Operations: Handling operations inclusive of Sale, Customer Service-Ensuring customer satisfaction and proving quality sale and service to each and every customer, Activation of Sim Cards, Escalation of Customers, Noodle Escalations, MIS, on the job training of new joiners, Floor Management, account management, inventory management, margin analysis & contributions
Sales & Marketing: Keeping the business prospective in mind try to achieve individual target given by the company. Taking latest marketing trend, customer requirement & usages into consideration selling best prepaid or postpaid plans. To generate revenue doing up selling & cross selling of value added services, latest mobile handset, data card & schemes.
Cash & Stock Management: As a cashier executing all cash transaction like prepaid voucher, E-top, postpaid billing etc. Keeping track report of all SUK available at store. Ordering & management of stock as per there sales volume.
Team Management: Leading, training & monitoring the performance of team members to ensure efficiency in customer service, sales operations, and meeting of individual & group targets. Assisting the HR in complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements. Handling all the HR issues for the team
MIS/Reporting: Providing daily & monthly transaction to finance department. Single point of contact of store for any mismatch in cash transactions.
Noted Contributions
Felicitated with NORTH STAR Trophy Award consecutively for a quarter.
Credited for significant efforts for driving the sales to record achievement of maximum sales for Oct 08 & Dec 09
Topped the Indica Audit, (An external agency of Vodafone for Store quality Audit) with 100% marks.
Topped the Mystery Audit, (An Internal agency of Vodafone for Store quality Audit) with 100% marks.