صايمة إقبال

HIGLIGHTS:
• Act as level 1 support to take care of all serious issues and resolve problems of customers not being solved by junior staff members.
• Promoted to Backup Supervisor from Inbound Agent within 15 days of joining owing to hard work and exhibiting high level of emotional intelligence.
• Act on behalf of the supervisors in their absence to take care of the queues, decorum of the floor and ensure discipline.
• Manage all important inbound calls of high priority with extreme diligence and care.
• Take care of VIP Escalations and handle issues of high profile customers (CEOs, MDs, Bank Executives, Directors, Business Owners).

KEY RESPONSIBILITIES:
• Build contacts with customers by being regularly available and responsive to their interpersonal and business needs
• Plan and manage assigned accounts to maximize potential
• Build and foster meaningful business relationships
• Establish and maintain productive long-term relationships with customers
• Ensure high quality customer satisfaction and retention
• Contribute to the strategic plan

A Lahore based company offering services in Event Management.

HIGHLIGHTS:
• Dec 2014: Arranged Exhibition for Home Based Businesses for Women (more than 50 stalls).
• Mar 2014: Arranged a Concert in Valencia Housing Society, Lahore, Pakistan (For more than 6000 people)
• Oct 2014: Arranged Youth Entrepreneurial Hub Exhibition in which more than 70 entrepreneurs displayed their products.
• Mar 2014: Received a certificate and reward for “Employee of the Month”.

KEY RESPONSIBILITIES:
• Offline promotion of company’s event packages among potential clients.
• Online promotion of company’s event packages on social media.
• Generating new events for company.
• Overseeing, enhancing and improving customer relationship.
• Coordinating with key vendors for event arrangements.
• Arranging with prospective companies for new events.
• Assign tasks to volunteers by setting targets and goals to achieve.

KEY RESPONSIBILITIES:
• Teaching school classes of V, VI, VII, and VIII as per school policy, revising all new courses, and keeping abreast with all changes in courses.
• Assisting the senior school management in deciding new session’s syllabus while keeping other school’s syllabus for similar classes in perspective for ensuring schools competitiveness.
• Presenting all subjects amicably, keeping the learning curve of the class in mind, and guaranteeing that all weak students of the class are able to understand even the most complex concepts.
• Checking homework of students, giving them challenging assignments, and maintaining schedule of all work to be completed within the given session’s time period.
• Acting as school coordinator in absence of Vice Principal, managing all important tasks, organizing different events as per time schedule and making phone calls to parents for communicating them about their children’s progress while collaborating with teachers to manage different important school tasks.
• In-charge of managing all school timetables, distributing teacher’s time according to classes while avoiding class overlap.
• Checking papers of all junior and senior classes to mark them numbers, helping the school management calculate positions, and preparing report card to be dispatched to parents.

KEY RESPONSIBILITIES:
• Prepared a new file system by creating a catalog of files to segregate files of different departments of Import, Export, Planning, Marketing, Finance and Accounting for all future references.
• Managed the data entry by guiding data entry executives to correctly enter all important data for different departments.
• Carried out all day to day important tasks assigned by management including scanning of documents, attending phone calls, providing customer service, and complaint management.
• Acquired experience of working in different departments; managed documentation in Import & Export department, studied order processing in Marketing department, & oversaw purchase orders in accounting department.

OTHER RELEVANT EXPERIENCE:
• Volunteer Work -Association of Network for Community Empowerment 2nd Feb 2012 - 9th Feb 2012
• Participated in a community empowerment project helping ANCE school children and parents in getting CNICs enabling them to get basic government facilities and recognition as citizens of Pakistan.
• Part of Young Entrepreneur Exhibition management team responsible for organizing the entire event, managing all stalls, and helping resolve all stall management problems faced by companies participating in the events
• Remained actively participating member of usher’s club responsible for planning, organizing, and successfully conducting all university events like Convocations, Welcomes, Farewells, Bonfires, Concerts, Orientations, and Conferences.
• Awarded “Star Performer” certificate by Usher’s Club in year 2011 for extraordinary performance in event management.