Admin Executive & company secretary
HUSSAIN MOHD. ABBAS BLOCK FACTORY LLC
Total years of experience :10 years, 0 Months
• Handling inbound, outbound customer calls & written correspondences.
• Facilitating customer service to walk-in customers.
• Update the existing databases with changes and the status of each prospective customer.
• Preparing sales quotations for customer according to their inquiries and following it up with emails and calls for the LPO.
• Preparing daily LPO, Sales and Production report for top management review.
• Preparing prequalification and technical submittal for the customer.
• Communicating with internal departments to exchange information, coordinate activities and promptly resolve issues.
• Scheduling appointments for the sales team and senior management through Emails and outbound calls.
• Reviewing and proof reading documents, records and forms for accuracy, completeness and conformance to applicable rules and regulations.
• Preparing various correspondences, memorandums, circulars, proforma invoice& technical proposals.
• Preparing collection plan for each sales person in the starting of each month.
• Drafting professional letters for the clients, suppliers, employees and even for senior management.
• Handling customer service operations for rendering and achieving quality services and provision of first line customer support by answering and resolving customer queries & complaints and ensured maximum customer satisfaction.
• Ensured speedy solution to client queries and grievances and maximized satisfaction levels and maintained excellent relations with clients and generated avenues for additional business.
• Sourcing and recruitment of suitable candidates for internal vacancies.
• To arrange and setup interviews for the HR manager.
• Assisting the accounts department as and when required.
• Coordinating and liaising with the customers and suppliers on behalf of the organization.
• Providing relevant data and assisting in payroll preparation.
• To prepare letter of Offer to selected candidates and Letter of Rejection to the rejected candidates.
• To assists in drafting out Annual Letter and Promotion Letter.
• Maintaining and updating a filing system of all employees.
• Preparing sales quotation for the customers with respect to their inquiry.
• Handling all the incoming and outgoing communication through telephone and email.
• Following up with the customers with regards to product information and deliveries.
• Managing invoices, filing and updating records from time to time.
• Managing the company petty cash account and issuing vouchers.
• Provide administrative support to Human Resource Department.
• All other related activities as required for smooth day to day administration.
• Executive assistant to GeneralManager.
• Handling all the incoming and outgoing communication through telephone and email.
• Drafting mails and letters for customers and Employees.
• Data entry.
• Handling day to day office administration work.
• Preparing weekly sales report for the sales manager review.
• Managing and updating employee records and filing of relevant information.
• Clearing Pending Documentation.
• Handling related activities as requested by the management.
• Prepared daily report related to daily office work.
• Keeping diaries and arranging appointments.