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Sajeel khalid, Customer Service Representative

Sajeel khalid

Customer Service Representative·Dubai International Airport (DXB)

United Arab Emirates

High school or equivalent, Computer Science

Work experience

Total years of experience: 7 years, 1 months

Customer Service Representative

February 2026 - Present

Dubai International Airport (DXB)

Dubai, United Arab Emirates

February 2026 - Present

Deliver premium, culturally adept assistance to ensure a seamless and dignified travel
experience in a busy aviation hub.
Resolve real-time logistical issues and complex flight-related queries quickly under high
pressure conditions.
Maintain strict adherence to time-sensitive schedules (SLAs) and rigorous aviation safety
protocols.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Verifier/Sale Agent

January 2024 - December 2025

Riseon BPO,Pakistan

Rawalpindi, Pakistan

January 2024 - December 2025

Consistently exceeded monthly targets by managing high-volume outbound sales for
Medicare and ACA Health Insurance campaigns.
Maintained an authentic, professional, and highly engaging tone to build immediate trust with
diverse prospects.
Recognized as Top Seller in an official company commendation for achieving the highest
conversion rates in the department.
Company industry:
Call Centers & Customer Care Outsourcing

Sales Executive

June 2023 - December 2023

Bali Tech PVT LTD,Pakistan

Rawalpindi, Pakistan

June 2023 - December 2023

Generated high-quality business leads by conducting strategic cold calls to introduce cable
services to potential customers.
Improved overall conversion rates by building strong rapport and trust, successfully turning
prospective leads into closed sales.
Consistently met and exceeded competitive sales targets, demonstrating a strong ability to
thrive and deliver results under pressure.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Sales Closer

June 2022 - May 2023

Xeebex NSM,Pakistan

Rawalpindi, Pakistan

June 2022 - May 2023

Developed a premium holiday accommodation project catering to Australian clientele, offering
luxurious beachfront villas with modern amenities and exceptional service.
Overcame complex objections seamlessly to finalize high-value deals on the very first call.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Sales Executive

May 2019 - April 2023

Xeebec call center

Rawalpindi, Pakistan

May 2019 - April 2023

Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organizations products or services
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales Closer

May 2021 - April 2022

Transonic BPO (Renewable Energy)

Rawalpindi, Pakistan

May 2021 - April 2022

Executed high-volume lead generation and sales closing for residential solar programs in a
fast-paced environment.
Conducted rigorous prospect qualification by analyzing credit scores and verifying single
family residential eligibility.
Consistently met aggressive conversion targets while managing a high-pressure workflow and
maintaining professional phone etiquette.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Education

Rawalpindi College of Commerce and Sciences

March 2021

March 2021

High school or equivalent, Computer Science

Pakistan

Leaps international high school

March 2019

March 2019

High school or equivalent, Business And Computer Studies

Pakistan

GPA (percentage): 75%

GPA (percentage): 75%

I have done Spoken English course of 6 months and have worked in call center as well and apart of that i visited to many places by going with our school trips and having a desire to work hard and make my future bright
View attachment

Skills

Customer Care
Expert
Customer Care
Expert
CLOSING SALES
Expert
CLOSING SALES
Expert
CONFLICT RESOLUTION
Expert
CONFLICT RESOLUTION
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DISPUTE RESOLUTION
Intermediate
DISPUTE RESOLUTION
Intermediate
EMERGENCY RESPONSE
Intermediate
EMERGENCY RESPONSE
Intermediate
INTERPERSONAL COMMUNICATIONS
Expert
INTERPERSONAL COMMUNICATIONS
Expert
LEAD GENERATION
Expert
LEAD GENERATION
Expert
Salesforce CRM
Beginner
Salesforce CRM
Beginner
MS (Excel, Outlook,Word)
Intermediate
MS (Excel, Outlook,Word)
Intermediate
Customer Care
Expert
Customer Care
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Sales
Expert
Sales
Expert

Languages

English

Expert

Urdu

Native Speaker

Training and Certifications

Certifications
ICS in
Spoken English certificate
Nov 2022 - Jan 2023
Show credentials

Hobbies and interests

Reading books and playing cricket

I have taken to many rewards in my school life for being a toper in studies by the grace of good