IT Support Engineer
Qatar Museums
Total years of experience :21 years, 6 Months
Senior IT Support Engineer
· Installed, configured, and maintained the functionality of company desktop and Laptop systems, together with peripheral appendages and software.
· Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.
· Provided computer system support for Staff in Head office and Remote Locations.
· Provided support for Apple Mac computer (include Mac book, iMac and mac pro)
· Provided support for mobile devices (Apple IOS Devices and Android Devices.
· Ran regular checks, tests, and tracking procedures to prevent or identify problems.
· Instructed employees on extending life of computer system through proper use.
· Performed routine maintenance on all user accounts, data files, etc.
· Installed or advised installation of upgrades to prevent malfunctioning.
· Handling Helpdesk calls and Emails Distributing the tasks to support team through manage engine
· Remote locations fixing issues through Manage engine remote agent
· Managing printers through Printer management software (papercut, My Q)
· Managing finger print attendance system
Managing Windows 2003 Server and 150 Windows xp clients
Administration of LAN, Network printers,
Technical support of system users
Attending technical calls from company sites
Administration Symantec corparate antivirus
Managing windows 2003 Server and Windows XP clients
Administration of LAN, Windows 2003 Server, Network Printers, Company Mail Server and Website.
Training and Technical Support of the System users.
Attending of technical calls from company sites.
Addition of new workstations and users.
Installation of Virus removal utilities.
Repairing of PCs, Laptops, Printers, and other peripherals.
Planning and implementing of backup procedures in head office and in sites.
Administration of the Wireless LAN and access points.
Installation of service packs and security updates.
Installation and firmware Up-gradation of networking devices like Switches and routers.
Trouble shooting the connectivity issues of ADSL and VPN.
Report the hardware and software issues to Centre Academic Head.
Administration of a Windows 2000 LAN with 21 nodes.
Installation and up-gradation of Software including OS.
Troubleshooting of Hardware and Network
Computer Assembling, Install OS and other software, Planning and Installation of Network to clients on their sites and Attend the telephone calls of Clients, regarding technical support
Mac osx support Essentials
Microsoft Certified Technology Specialist
MCSE 2003,MCSA 2003
MCSA 2003 for Messaging
CCNA
MCSE 2000,