System Administrator
Dubai Airports
مجموع سنوات الخبرة :12 years, 1 أشهر
To ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems. Install, upgrade and support the desktops, laptops, VMWare, MS Office tools and e-mails, printers, network copiers, NIC’s, basic LAN/WAN connectivity. Setting up, administration and management of the MS SQL Server environment, Bluecoat filtering. Providing investigation, diagnosis, resolution and recovery for hardware / software problems for the users. Interacting with numerous computer platforms in a multi-layered client server environment. Recording all incidents using an Incident tracking system according to the defined documentation standards.
My Role & Responsibility: Supporting DP World core applications - SPARCS (vessel/container monitoring and loading), PROMIS, Milestone CCTV, Strat’n’Go, Coastal Manifest System. Worked productively together with the engineering and customer-support departments and teams. Coordinated with users for the Data migration technical and functional support. Routine management and support of office infrastructure. Work directly with the Service Delivery Manager, to administer the Help Desk and general requirements of the office IT Systems. Maintaining an approach of “continuous improvement” in Business Service Management and Customer Support. Liaise with customers and their external consultants on integration and support of the company’s products and services.
Client: Al Rowad IT Solutions | Abu Dhabi Police GHQ
Consulting clients and colleagues concerning the maintenance and performance of software systems and with a view to writing or modifying current system.
Providing clients with support for the proprietary application.
Analyzing system logs and identifying potential issues
Testing new programs at UIT/SIT and performing defect report management.
Co-ordinate with different IT support teams and vendors to resolve issues in line with the agreed service levels (SLA).
Integrating existing software products and getting incompatible platforms to work together.
Creating technical specifications and test plans.
Writing and testing code and then refining and rewriting as necessary.
Coordinate with the various Support Teams and assist in building up basic support process and documentation.
Developing and maintaining technical product documentation.
Maintaining systems by monitoring and correcting software defects.
Working closely with other staff, such as project managers, business analysts, developers, testing team, and sales and marketing professionals.
Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications.
Client: Al Rowad IT Solutions
Location: Al Jimi Police Headquarters, Al Ain
Mentored 20 graduate trainees on the existing Ministry of Interiors official website framework and technology. Delivered proper guidance and support giving complete project overview, discussions. Creating users, groups & distribution lists in Active Directory and assigning rights to users on File Server. Support for network related activities. Assisted the graduates to create the new proposed system and tutoring SQL queries to access, read and write in database. Provide advice, guidance and the rapid restoration of normal services.
Provide remote infrastructure support on various technical issues to global customers on Microsoft platform. Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams. Collect and review performance reports for various systems, and report trends in hardware and application performance. Health check of the critical servers, Performance checking. Perform basic systems testing and operational tasks (installation of patches, network connectivity testing)
Technologies and Tools Used: Installation of VMWare ESX, Incident Management, HP Sitescope, Reporting, Windows Server, Network Support/ monitoring, Analyzing logs, Security.
Client: American Express
Patching on antivirus servers, DNS, DHCP. Provisioning (IP assignment, core network configuration, DNS setup, monitoring, customer backup and other customer network services). Diagnosing network and service issues, following them through to resolution. Notify customer and third-party service providers of issues, outages and remediation status. Support multiple technical teams in operational environments with high uptime requirements. Windows installation and Application troubleshooting. Installation / re-installation, upgrades and patches for desktops
Technologies and Tools Used: SNMP, HP Sitescope, DNS, DHCP, patch updates, Service desk management, Ticketing tool, SNMP, patch upgrades and installation
2007-2011 | Bachelors of Technology (Information Technology) • Completed with first class from Cochin University of Science and Technology, Kerala, India