After Sales Mngr
Sata Group LLC.
Total years of experience :26 years, 7 Months
Supply Spare Parts and Accessories to retail and internal customers in a prompt and accurate manner. ... Major Duties and Responsibilities.-Service Department Support. Interface ... Assist Manager with attaining retail sales and profitability plans in Parts and Accessories. Greet customers immediately
•Techincial support to Parts team as well as for the new product training information etc.
•Giving Technical support on Product for BPW, EDBRO Liugong Heavy equipment. etc to Technicians,
•Warranty related FRAS report Sweden. discussion with co workers etc.
•Recommend related Parts and Accessories, which may be required for a job.
•Supply cost of parts information on repair orders. Update inventory control system and parts catalogue.
•Notify service personnel when special parts or back-ordered parts are received. Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
Responsible for heading the Service Department of HONDA, ISUZU, King long Buses, Mahindra, GM Cheverolet etc.and supervision of Day to Day activities of HEAVY COMMERCIAL Fleet vehicles Admin Staff Multibrand cars specially.
• Allocate Daily jobs and supervise the various technical problem related cases with them.
• To calculate the efficiency, utilization and productivity for all repair
• Drive the vehicle with the technician and the customer to gain first and knowledge of the vehicular problems.
• Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.
• Maintain and manage a daily record of repairs and services of vehicles undertaken and completed
• Ensure delivery of vehicles to customers on time.
• Handle and manage softly the minor complaints and irritants with the customers.
• Educate customers on maintaining their vehicles free from troubles and problems.
• Supervise, manage and monitor automotive service technicians and repairers.
• Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
• Ensure customer satisfaction at the highest level through effective services and repairs.
• Responsible for Supervision of Day to Day activities in Service department,
• Coordinates automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.
• Daily Monthly Reports to MD
• Conduct routine and non-routine inspections for vehicle fitness assessment, emission testing, safety assessment, post-accident diagnostic assessment, post repair serviceability assessment and manufacturer recall assessment
• Guiding good communication skills and ability to guide staff also able to work under pressure in meeting deadlines
• Direct procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.
• Reviews and submits staff proposals for modifications to vendor or manufacturer.
Leading a team almost 150 employees (KIA Motors Workshop including Two Workshops for Multiple Cars, Commercial Fleet Vehicles like DUMPERS, TRUCKS, and LIGHT Trucks BUSES LIKE TOYOTA HIACE etc. Of various Tie up company with us like MTN, NNPC, NEL, )
Responsible for heading the Service Dept.and supervision of Day to Day activities of HEAVY COMMERCIAL vehicles specially, as its an major challenges to keep satisfy our bigger clients like MTN, NNPC etc
Greeting frustration or unsatisfied customers and interact with them to understand their vehicular problem.
To calculate the efficiency, utilization and productivity for all repair
Drive the vehicle with the technician and the customer to gain first and knowledge of the vehicular problems.
Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.
Maintain and manage a daily record of repairs and services of vehicles undertaken and completed
Ensure delivery of vehicles to customers on time.
Handle and manage softly the minor complaints and irritants with the customers.
Educate customers on maintaining their vehicles free from troubles and problems.
Supervise, manage and monitor automotive service technicians and repairers.
Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
Ensure customer satisfaction at the highest level through effective services and repairs.
March 2011 Vitesse Group of Companies, Mumbai, Maharashtra.
To
July 2012
Company Profile:
Vitesse Group Of Companies, part of Vitesse group of companies, was established to offer a wide range of Maruti
Brands Vehicles options in Mumbai to meet the varied aspirations of different customer segments. M/s. Vitesse Group of Companies Pvt. Ltd.Mumbai, Maharashtra, which is involved in the construction and sale of big flats, in the name of
Chairman SANGHI Sir. However Vitesse has taken many Awards from the Maruti Udyog Limited for Customers
satisfaction also become No-2 selling cars in India after Sai Service
4
Workshop Manager
• Responsible for Supervision of Day to Day activities in Service department for all Maruti Variants
Models.,
• Coordinates Automotive repair and maintenance services to obtain maximum utilization of
Automotive equipment and prevent operational delays in other departments.
• Daily Monthly Reports to MD
• Direct procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garages, and storage
facilities.
• Reviews and submits staff proposals for modifications to vendor or manufacturer.
Dana Motors Ltd., is the sole distributor of KIA motors all over Nigeria. And also the Dealers of the BUSES for ASHOK LEYLAND. Dana Group of Companies has diversified business all over Nigeria. Dana has its own production, marketing and Import & Export Units. They are now into a mega Steel project, Shipping and Airways.
Worked As Assist. Service Manager
Managing total of 75 employee of two KIA branches in Port harcourt. However Lagos is an Head Branch.
Responsible for heading the Service dept. and supervision of day to day Activities, operations. Handling of KIA cars, Commercial Vehicles Like K2700, K3500, Maintenance of BUSES ASHOK LEYLAND etc.
Also my responsibilities was included was interviewing, hiring, and training employees, planning, assigning, directing work, appraising performance: rewarding and discipline employees addressing complaints and resolving complaints.
Carries out supervising responsibilities in accordance with the organizations policies and applicable Laws.
Preparation of Monthly all workshop reports and other MIS reports, Liaoning with Auditors and compliance, Responsible for Operating and Working capital, fund management, Budget development, Cash flow management.
Coordinates Automotive repair and maintenance services to obtain maximum utilization of Automotive equipment and prevent operational delays in other departments. Supervising to DIESEL ENGINE Section Hydraulic section of HEAVY Vehicles like Trucks and BUSES etc.
2006
Company Profile:
MODI Group Of Companies, part of Modi group of companies, was established to offer a wide range of Hyundai
Brands Vehicles options in Mumbai to meet the varied aspirations of different customer segments. M/s. Modi Group of
Companies Pvt. Ltd. Mumbai, Maharashtra, which is involved in the Real State business construction, in the banner of
MODI and sale of big flats Construction through which the. apartments, shopping complex, independent houses. But after first lounge of SANTRO cars by Hyundai Manufacturer the Modi group grown too fast and now one of the best
Car Dealers for Service as well as Selling for Hyundai cars.
Service Advisor
• The main important duty was to give best customer service and gets 100 percent satisfaction from them.
• Advises consumers at auto dealerships or car repairs facilities about the need for regular
maintenance.
• Prepare Job orders that describe the problem, the potential fixes, the time it takes to complete the repairs and the estimated cost, broken down labor and parts.
• Diagnosis problems based on what the customer initially tells them and by asking the right
questions.
• Sending daily reports to Front office in charge and Service mangers through mails.
Sept 2004 Ichibaan Honda., Kalina, Mumbai
To
Sept 2005
Company Profile:
One of the Main Hub and dealership for Japanese Honda vehicles, Ichibaan Honda during the Flood natural disaster
tragedy of Mumbai Ichibaan Honda has proved to be one of the best dealers by providing all Honda customer better
service and taken 100 percent satisfaction from them after doing accidental job and repairing of all flooded Honda
vehicles.
Service Advisor
• Prepare Job orders that describe the problem, the potential fixes, the time it takes to complete the repairs and the estimated cost, broken down labor and parts.
• Diagnosis problems based on what the customer initially tells them t and byt asking the right
questions.
• Sending daily reports to Front office in charge and Service mangers through mails.
• Coordinating with floor supervisors personnel to given feed back to customers about there car
status.
• The main Important duties was to give best customer service and gets 100 percent satisfaction from them.
• Advises consumers at auto dealerships or car repairs facilities about the need for regular
maintenance.Coordinating with floor supervisors personnel to given feed back to customers about there car status
5
2005 Service Advisor, MODI Hyundai, Goregoun, Mumbai
To
2003
Company Profile:
In Sudan its a main HYUNDAI dealers and the dealers for HINO TRUCKS AND BUSES also involve in various business like Steel, import exports, textiles cloth. But mostly business and profit earn this company as
they carried out the Hyundai Korean car selling and service etc. It's got one of the sophisticated equipments from Korea for car service also they made one of the best showrooms in Sudan for Hyundai vehicles.
Floor Supervisor
• Handling total of 50 employee of Hyundai branches in Khar tum, Sudan.
• Responsible for heading the Service dept. and supervision of day to day Activities, operations.
Sending daily reports to Front office in charge and Service mangers through mails.
• Coordinates Automotive repair and maintenance services in DIESEL ENGINE /HYDRAULIC
SECTION SPECIALLY HINO TRUCKS to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.
• Coordinating with all technicians by conducting daily morning meetings and take feedback about any negative points regarding service activities while they are facing at the time of Jo if any.
• The main important duties was to give best customer service and gets 100 percent satisfaction from them.
• Carries out supervising responsibilities in accordance with the organizations policies and applicable Laws.
3
• Preparation of Monthly all workshop reports and other MIS reports, Liaoning with Auditors and compliance, Responsible for Operating and Working capital, fund management, Budget
development, Cash flow management.
2001 Al Barbary Motors, Sudan (Dealers for Hyundai Vehicles),
To
Nov 1999 Shreenath Hyundai, Andheri, Mumbai
To
April 2001
Company Profile:
Shreenath Hyundai, part of Navneet Motors group of companies, was established to offer a wide range of Hyundai
Brands Vehicles in Mumbai to meet the varied aspirations of different customer segments. M/s. Navneet Group of
Companies Pvt. Ltd. Mumbai, Maharashtra, which is involved in business since when the Maruti launches its product in India. But after first lounge of SANTRO cars of Hyundai the Shreenath Hyundai sale most Santro in all over India.
This group also grown too fast and now one of the best Car Dealers for Service as well as Selling for Hyundai cars.
Head Technician
• Responsible for managing advanced diagnosis and repairs.
• Individually carried out all types of diagnosis of faults and repairs and is responsible for supervising
work of other technicians/senior technicians.
• Guiding good communication skills and ability to guide junior technicians also able to work under pressure in meeting deadlines.
• Identify and explain the functioning of each system, component and aggregate of a vehicle.
• Obtaining sufficient information from the job card and customer/ service advisor to make an assessment of service and repair needs of the vehicle.
• Review the job card and develop clear and complete understanding of customer complaints.
• Use checklists and standard OEM operating procedures as per the vehicle service manual to confirm
need for servicing, replacement of oils, filters and other parts etc.
• Ensuring any additional malfunctions or repair requirements observed in the vehicle and reporting to the service advisor and discussed with the customer.
• Following standard operating procedures as prescribed by the suppliers in the user manuals of workshop tools and equipment.
• Supervise dismantling and reassembly of aggregates of a vehicle for the purpose of diagnosing
faults.
• Prepare a list of all the service, repair and replacement requirements of the vehicle.
1999
Company Profile:
Al- Zubair one of the richest person Company in his name Zubair Automotive dealing cars like Rolls Royce, Bentley,
Citroen, Mitsubishi etc and various business like Mobile sector, Oil Fields, Import exports etc in Oman with nearly 20 and above branches in all Oman country.
Technician
• Overhauling of Mitsubishi Engine, Gear box and Suspension model like Lancer, Sigma and Jeep
Pajero.
• Compare results of diagnostic inspections and tests against vehicle specifications and any regulatory
requirements.
• Utilising various tools including computer-based diagnostic tools for accurate assessment of vehicle's operating parts and systems.
• Identify and explain the functioning of each system, component and aggregate of a vehicle.
• Obtaining sufficient information from the job card and customer/ service advisor to make an assessment of service and repair needs of the vehicle.
• Ensuring all workshop tools, equipment and workstations are adequately maintained by carrying out scheduled checks, calibration and timely repairs where necessary.
• Ensuring any malfunctions observed in tools and equipment are reported to the concerned persons.
• Conduct inspection of the engine and all other mechanical parts & aggregates to diagnose need for repairs or adjustment.
• Conduct test drives to assess need for repairs, calibration or adjustment
Nov 1991 Workshop Al Qatami, Makkah Saudia Arabia,
To
. 1998 Zubair Automotive Plc, Muscat, Oman.
To
Aril 1997
Company Profile:
It's a Huge workshop in Makkah City is part of Qatami Groups handle by Two Brothers but after some years they
separated and started business separately. Group of companies, was established to offer a wide range of Multiple
Brands Vehicles in Makkah city Saudia Arabia. Most popular for its Wheel Balancing and Alignments in area til the
Jeddah City.
Technician
• Engine O/H, Gear box O/H and suspension O/H
• Identify and explain the functioning of each system, component and aggregate of a vehicle.
• Obtaining sufficient information from the job card and customer/ service advisor to make an assessment of service and repair needs of the vehicle.
• Ensuring all workshop tools, equipment and workstations are adequately maintained by carrying out scheduled checks, calibration and timely repairs where necessary.
• Ensuring any malfunctions observed in tools and equipment are reported to the concerned persons.
• Conduct inspection of the engine and all other mechanical parts & aggregates to diagnose need for repairs or adjustment.
• Conduct test drives to assess need for repairs, calibration or adjustment.
WORK EXPERIENCE (INDIA)
1989 Alibhai Premji Pvt Ltd, , Kalina, Mumbai
To
1992
Company Profile:
HERO HONDA bike got popularity only because of Alibhai Premji during 1989, Alibhai premji the well known
Business man also got an business in Tyre selling sector. Its got an big and big wholesale tyre market in
Lamington Road. After got in Hero Honda business make him most popular in Bike sector. Achieved many
Awards for highest sale every years with record breaking target.
Technician
• Overhauling the Mitsubishi Engine of Gear box and Suspension cars model like Lancer, Sigma and
Jeep, Pajero.
• Identify and explain the functioning of each system, component and aggregate of a vehicle.
• Obtaining sufficient information from the job card and customer/ service advisor to make an assessment of service and repair needs of the vehicle.
• Ensuring all workshop tools, equipment and workstations are adequately maintained by carrying out scheduled checks, calibration and timely repairs where necessary.
• Ensuring any malfunctions observed in tools and equipment are reported to the concerned persons.
• Conduct inspection of the engine and all other mechanical parts & aggregates to diagnose need for repairs or adjustment.
• Conduct test drives to assess need for repairs, calibration or adjustment
6
Merits&certificates:.
Certificate from Ichibaan Honda Mumbai.
. TRADE Certificate from Agnel Industrial Institute.
. TRAINING
First class