SYSTEM SUPPORT ENGINEER
ITTC
Total years of experience :1 years, 1 Months
SYSTEM SUPPORT ENGINEER
ITTC, Westgate Centre
Mangalore-575002
15-01-2011 to 25-01-2012
Key Performance Areas are follows
• Provided staff support and technical issue resolution via e-mail, phone and other electronic medium;
• Installed and configured computer operating systems and applications;
• Monitored and maintained computer systems and networks;
• Trouble-shot system and network problems and diagnosed hardware/software faults;
• Provided support, including procedural documentation;
• Set up new users' accounts and profiles and dealt with password issues;
• Investigate and diagnosed network problems, making recommendations for improving the organization's IT systems and carrying out routine configuration and installation of IT solutions.
• Configuration of Cisco Routers i.e. 1700, 1800, 3700, 7200 and 2950 switch.
• V-LAN Management in CISCO Switches.
• Configuring and managing static and dynamic routes using RIP, IGRP, EIGRP and OSPF.
• Microsoft exchange server 2003, active directory, DHCP.
Operating system: Windows
CCNA CERTIFIED: Passed Cisco Certified Network Associate (933) Cisco ID: CSCO12051317 (November 3, 2011)
Visveshwariah Technological University, Belgaum, Karnataka.
Pre University in Science: St. Philo's PU College, Puttur, Karnataka
Matriculation: St. Philo's High School, Puttur, Karnataka,india