Process Trainer for FIS (O2 UK telecom process)
FIS
Total years of experience :15 years, 1 Months
Working as a process trainer for all the O2 UK Chat Pay Monthly verticals.
Trained 9 batches so far with maximum size of 35 trainees.
Handling Pre - OJT & OJT along with the process training for the batch.
Maintaining daily tracke and reports.
Planning coaching plan for bottom performer on the floor.
Receiving inbound us calls and providing customer service to the clients.
Handling queries and resolving concern by providing excellent customer service.
Completed Graduation from commerce stream.