Senior Manager
British Airways
مجموع سنوات الخبرة :2 years, 8 أشهر
Managed client interaction and relationship for 13 international airlines like
Managed a team of 25 senior executives and assistant managers - Trainer certifications, Individual
Development Plans, succession planning, coaching and mentoring, individual and team performance basis
KPIs
* Managed the Customer Service and Finance and Billing processes of employee strength of about 1200
executives - Induction, Pre-Process & Process Training, Refresher Programs, On-the-job training and
customized training programs to meet business needs and targets
* Completed a performance improvement project for converting 50% of the bottom quartile of the process to
deliver a 10% increase in Customer Satisfaction score at the end of 3 months
* Managed all stakeholder interactions representing the department in all monthly and quarterly business
reviews
Training and Development - Zonal Head with Wipro LTD - Jan 2005 - July 2011
* Managed 9 travel and semi-technical processes with employee strength of about 850 -Dealt with
international clients like Singapore Airlines and Delta for all their Learning and Development needs
* Completed 2 X-Serve projects for 40 members of the Facility support staff increasing employee satisfaction
score by 19% in 3 months
* Functioned as Subject Matter Expert lead for India and Philippines - trained and certified 100% of the
organizations trainers as a master facilitator, trained 400 employees on supervisory skills, conducted 420
programs on interpersonal skills covering about 6000 employees
Clients and Industries
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Testimonials
Sajini ran a very effective training for our Leadership team. This program was attended by three of our General
Managers (Corporate Travel, Retail, Finance & Admin), our Head of Corporate Training & Supplier Relations, and a
number of other Managers. Each of these stakeholders appreciated Sajini's delivery and style. The Leaders rated her
very highly in the areas of maturity and competence. Few trainers are able to make an impact with a senior
audience. Sajini is certainly one of them.
Head of Training and Supplier Chain - Orient Travels - Dubai
We greatly value the contribution of Sajini Iyer. The workshop was organized for delegates across hierarchies - and
her workshop has been simply exemplary. Her delivery style is interactive and collaborative with a good balance of
activity and theory. The participants have always walked away feeling fulfilled and with practical solutions to real
work place challenges.
People Director - Fassco Catering Services LLC - Abu Dhabi
When we were looking out for a trainer to train our staff in communication skills, I came to know about Sajini. After
meeting her, I realized that she is very passionate about talking about and teaching the subject and she, on account
of her travel in other countries is well aware of what’s required while teaching the subject. The observation came to
be 100% correct when she trained a batch of more than 20 officials from NSDL for a 36 hour workshop. She taught
the subject very effectively, giving examples, demonstrations, showing videos, giving assignments. All staff members
gave an excellent feedback and we will arrange for our next batch of people to be trained under her very soon. I wish
her the very best for all her future assignments.”
Vice President - NSDL - India
Having attended two of Ms. Sajini’s seminars, Time Mangement and Stress Management, I feel that both my
personal life and my efficiency at work have improved after applying the tools and concepts I learnt. Her teaching
method which includes continuous interaction and many visual aids makes for a both fun and educational
experience. I recommend Ms. Sajini’s courses to anyone who feels continuously overworked and under too much
stress.
Karmah Trading And Services - Qatar
Preferred trainer for a leading bank in the region for conducting their Leadership cohorts. Topics include
Strategy, Innovation, Customer Orientation and Change Management. The journey includes projects done
by the leaders which are evaluated and graded by me.
* Worked with government organizations in Doha, Qatar to conduct various soft skills and leadership program
for senior management groups.
* Competency mapping project using DISC profiling done for the leadership team of one of the largest training
service providers in Qatar - Skill and competency gaps identified and solutions like one-on-one coaching,
group workshops, trainer observations etc. were deployed.
* Conducted workshop on Planning & Strategy for a leading Telecommunication company for their senior
leadership in UAE. The program was very well received leading to repeat business.
* Preferred trainer with an Abu Dhabi government organization for conducting programs on Work
Simplification & Resource Management for their leadership team.
* Designed and delivered Advanced Negotiation Skills for leaders working in the IT sector, Oil and Gas,
Hospitality & Healthcare industry. This program was also delivered for the Senior Leaders of an Australian
organization for them to better deliver their Sales targets.
* Customized and delivered program on Sales Strategy for one of the leading banks in the UAE. Trained more
than 100 members of the Senior Leadership.
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Completed certificate programs on “Performance Coaching & Mentoring” and “Creative Problem Solving and Decision Making” by Wipro LTD.
