Consumer Support Executive
NESTLE Pakistan
Total years of experience :11 years, 9 Months
•Answer calls and respond to emails.
•Handle customer inquiries/ complaints by telephonically and emails.
•Provide customers with product and services information.
•Manage and take follow up on customer’s complaints.
•Identify issues and try to provide maximum resolution within TAT.
Greeting customers
Advising customers on products
Providing the best customer service possible
Handling claims
Processing returns and exchanges
Building customer loyalty
Preparing merchandise for sale
Assisting in the display of merchandise
Preparing orders for delivery
Updating sales logs
NADRA Regional Head Quarters Lahore 2012-2013
Deputy Superintendent HR
• Train and supervise new employees newly appointed in NADRA.
• Typing Letters, processing NOCs, leaves, appointment letters and managing personal files of NADRA Employees.
• Develop plans, process payroll and payroll reports, filings, and maintain/update accurate inventories.
CCNA; Cisco Networking Academy, Lahore Pakistan. 2012 Nature Understanding, Helping, Friendly, Compromising, Hard working and Honest.
MCSE; Microsoft international Academy, Lahore Pakistan. 2010
A' Levels; Royal-Edu-Care International High School, Lahore Pakistan 2008
O'Levels
O' Levels; Royal-Edu-Care International High School, Lahore Pakistan. 2006