Head of Organisational Development
Elite Group Of Companies
Total years of experience :31 years, 1 Months
Managing the System / product Certifications, Training, Policy reviews & implementation. Group level integration of systems and policies.
Reporting to Group General Manager
PUBLIC TRANSPORT AGENCY - ROAD & TRANSPORT AUTHORITY, Dubai UAE, Sep 2008 to May 2013
RTA is responsible for planning and providing the requirements of transport, roads & traffic in the Emirate of Dubai, and between Dubai and other Emirates of the UAE, in order to provide an effective & an integrated transport system capable of achieving Dubai's vision & serving the vital interests of the Emirate. Public Transport Agency assumes the responsibility of studying the requirements of public transport in various areas of the emirate of Dubai, including public buses, and inter-emirates transport.
http://www.rta.ae
Senior Specialist
Reported to: CEO & Senior Manager, QHSE
• Developed, implemented and managed systems and processes for integrated QHSE management, asset management and promotion of organizational excellence in line with RTA and Dubai Government policies.
• Developed, documented and managed business processes including training & change management as per the APQC framework using IBM SA tools.
• Conducted risk assessments - ERM & HIRA - and implemented mitigation plans. Managed QHSE audits and monitored effective implementation of corrective & preventive actions (CA/PA).
• Monitored & reported corporate performance based on predefined quality objectives & KPIs at the strategic, functional and operational levels.
• Coordinated activities for data collection & preparation of presentations and assessments for Dubai Government Excellence Program (DGEP) based on EFQM guidelines.
• Ensured implementation of & adherence to COSO framework & guidelines for enterprise risk management (ERM), internal controls and fraud deterrence.
• Trained staff & employees on different aspects of quality assurance, HSE, risk management, internal controls and asset management system (PAS 55).
Achievements
• Led a team of 15 coordinators from various departments and developed & improved business processes. Established documentation processes leading to dynamic & agile business processes. Trimmed the number of processes from 95 to 63 (2010 to 2013).
• Developed, implemented and maintained the entire certification & surveillance cycle for the successful rollout of Quality Management System (ISO 9001) in PTA.
• Coordinated the entire certification & surveillance cycle for the successful rollout of Asset Management System (PAS 55) in PTA, becoming the first such organization in the region.
• Was the single point of contact from Public Transport Agency for all matters related to customer results criteria under DGEP. Scored 89% securing third position.
• Conducted several training & consulting sessions for staff of around 200.
• Developed, monitored, and managed KPIs at strategic, functional & process levels.
TECHNOR ME, Dubai UAE, Jul 2007 to Aug 2008
Technor develops and manufactures products & systems that make it possible the safe use of instruments, lights, motors and other equipment requiring electric power in potentially explosive atmospheres.
http://ex.technor.com
Manager, QA/QC & HSE
Reported to: Managing Director Team: 4
• Supervised quality control - incoming, in-process & final - of electrical Ex junction boxes according to ATEX requirements and Directive OD 5.
• Developed, implemented and maintained certifications of the QHSE systems aligned to Technor Group policies & International standards.
• Monitored and ensured QHSE documentation through the EDMS input process.
• Coordinated with the marketing departments and provided QHSE inputs for developing marketing tools and pre-qualifications with clients.
• Conducted vendor audits for performance management, selection and development.
• Dealt with customer complaints and evaluated customer satisfaction assuring resolution of all issues.
• Managed QHSE audits and ensured full compliance to standards.
• Identified, assessed and contributed to mitigation of risks - HSE, environment, business & process.
• Monitored production quality for compliance with specifications and interfaced with TPIs & clients for on time inspection & approval.
• Maintained ATEX Quality Assurance Notifications (QAN) for all products in coordination with various departments and group companies. Conducted design reviews of engineering designs for ATEX compliance.
• Led continual improvement programs for enhancing performance & productivity.
• Prepared monthly reports for the MD and group top management information & action.
Achievements
• Made key contributions in relocating the entire manufacturing facility in JAFZA including design layout and approvals from the Free Zone authority.
• Managed quality control for the first nitrogen purged panel manufactured at Technor ME.
AA ENGINEERING SERVICES (AAES), Doha Qatar, May 1999 to Jun 2007
AAES is reputed MEI contractor in Qatar. The company has expertise in water & sewage pumping & treatment plants, chemical treatment, oil & gas services, instrumentations, motor control centres, distribution boards, control panels, SCADA systems, major sheet metal fabrication & machining, lifting gears and electric motor rewind & service. AAES is also the exclusive agent for several major international companies supplying pumps, sewage treatment plant & equipment, electric motors, valves, MCCs, DBs, control panels, MV panels, SCADA systems & instrumentation.
http://www.aaes.net
Manager, QA/QC & HSE
Reported to: Managing Director Team: 11
• Led the team in managing quality control for 8 diverse business divisions of the company - MEI contracting for sewage pumping/treatment station projects, LV/MV control panel manufacturing, light & heavy fabrication pumps, valves, Instrumentation trading and manufacture of lifting gear.
• Implemented and maintained Integrated Management System - ISO 9001, ISO 14001 & OHSAS 18001 - across the organization.
• Provided inputs for preparing pre-qualification & bid documents for MEI contracting projects including document review.
• Participated in client & consultant interfaces on QHSE issues of projects.
• Identified & assessed risks - HSE, environment, business & process - and recommended mitigation plans.
• Contributed to vendor development, evaluation and approval process.
Achievement
• Led the program for developing & implementing a comprehensive QHSE Management System in the organization with various autonomous divisions, diversified business scope and varied customer segments. Successfully won certification for IMS - ISO 9001, ISO 14001 & OHSAS 18001.
Division Manager - KSB Pumps & Valves Agency Division, Additional responsibility from Jul 2004 to Jun 2007
• Managed sales of pumps & valves and spare parts to clients in building, oil & gas and power sectors and municipal applications including sewage treatment.
• Coordinated all aspects of procurement, assembly and logistics for meeting customer requirements on time.
Achievement
• Delivered excellent growth by focusing on core sectors and customer orientation achieving sales of USD 5 million in 2006. Acquired business from Qatar Gas, Qatar Petroleum, Doosan, QAPCO, Qatar Kentz, Public Works Authority (ASHGAL) and major building contractors for high-rise tower projects.
SIMMONDS MARSHALL INDIA LTD, Pune India, Jan 1993 to May 1999
Simmonds Marshall manufactures a wide range of specialty fasteners including specialized nylon insert self locking nuts for automotive & industrial sectors in India & overseas.
http://www.simmondsmarshall.com
Officer, QA/QC
Reported to: General Manager/Works Manager Team: 25
• Managed quality control of incoming materials, in-process & finished goods assuring achievement of stipulated quality standards.
• Participated in the development, implementation & upgrading of Quality Management System aligned to industry best practices and ISO 9001 standard.
• Coordinated with OEM customers and in-house engineering & production teams for developing new products, prototype validations and first piece approvals.
• Investigated and resolved customer complaints through required corrective & preventive actions.
• Evaluated vendors as part of the vendor development team ensuring consistent quality of incoming materials.
• Worked with major clients like Tata Motors, Bajaj Auto, Maruti Suzuki and Honda for implementing Direct to line process eliminating incoming inspection at the customer end.
• Managed the maintenance & calibration of inspection tools, instruments and gauges.
• Led continuous process improvement programs based on SPC/SQC and trained workforce on quality related aspects.
Achievements
• Established the CAD section by installing AutoCAD and training of personnel. Implemented design review system for all product engineering drawings based on analysis of quality data.
• Developed & implemented calibration facilities and a unique numbering system for controlling 3, 000+ Go/no-go screw gauges & other measuring instruments.
• Independently trained the entire workforce of 300 in ISO 9001 QMS for effective implementation & maintenance.
• Implemented metallurgical testing & traceability requirements as industry standards
Currently Pursuing
Masters (DBM & MMS) in systems with distinction.
