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Salah Ahmed, System Technical Support

Salah Ahmed

System Technical Support

Global Arabian for Modern Application

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Information Technology - Computer Science
Experience
24 years, 11 Months

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Work Experience

Total years of experience :24 years, 11 Months

System Technical Support at Global Arabian for Modern Application
  • Saudi Arabia - Jeddah
  • My current job since October 2002

• Installing & Configuring Windows, PC, Laptop (98-XP- win7-Win8-win10).
• Configuration, troubleshooting, supporting, installing Servers. (HP, IBM, Dell)
• Troubleshooting Hardware and Technical Problems of Client Systems.
• installation, maintenance, documentation and completion of projects.
•Online & Telephonic Technical Support to clients.
•Install Configure, and Maintain Computers and Computer’s Peripherals Hardware and Software.
•Protecting System Data from viruses by TrendMicro Anti-Virus (Office scan).
• Technical Support Local Company & Customers and Troubleshoot.
• Creating and Configuring Domain and Active Directory Users.
• Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
• Follow-up and registration of project work.
• Managing the contractors and working groups engaged in project work.
• Coordinate project management activities, resources, equipment and information.
• Monitoring progress & Record-keeping.
- VMware workstation.

Technical support computer at Zain-U l-Abdeen Est.
  • Saudi Arabia - Jeddah
  • June 1999 to September 2002

Operating Systems Microsoft Windows & Office.
Hardware & Software Troubleshooting.
Upgrading, and Updating the SYSTEMS Microsoft.
Technical support Help desk.
Configuring user rights, file and printer sharing.
 Installation and configuration Anti-Virus .
Technical support Help desk.

Education

Bachelor's degree, Information Technology - Computer Science
  • at American University in London
  • May 2008

Information Technology Computer Science - American University in London

Diploma, CCNA - Certified Network Associate .
  • at Cisco
  • August 2007

Cisco CCNA - Certified Network Associate .

Diploma, MCP - Mcsa
  • at MICROSOFT
  • January 2005

MCP Microsoft Certified Professional Mcsa Microsoft Certified Professional

Specialties & Skills

Windows Server 2008
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Computer Hardware Troubleshooting
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Hardware 2FSoftware Installation
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Microsoft Operating Systems
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CCNA
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الطباعة
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Web design program FrontPage
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Microsoft Word,Excel,PowerPoint
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Dealing good with accounting software
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Excellent used Computer
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Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Windows Server 2012 Mcsa 2012 (Certificate)
(Certificate)
Date Attended:
January 2006
Valid Until:
January 2006
CCNA (Certificate)
Date Attended:
December 2005
Valid Until:
January 2006
KAIZEN (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
TQM (Certificate)
Date Attended:
April 2012
Valid Until:
April 2012
(Certificate)
Date Attended:
December 2011
Valid Until:
December 2011
MCP (Certificate)
Date Attended:
December 2005
Valid Until:
January 2006

Hobbies

  • رياضة المشي