Salah AlDeen Ghebaj

• Conduct quality assurance reviews of case files and WRAPS data to
ensure adherence to USRAP and SOPs.
• Manage refugee case files and medical records, ensuring accurate
distribution, filing, and transformation into travel packets.
• Perform interviews to record case histories, following SOPs for scanning,
translating, and photographing applicants.
• Oversee case management tasks, guide teams, and ensure efficient
execution of duties.
• Coordinate refugee appointments, manage databases, and arrange
interpretation services.
• Support USCIS officers with applicant briefings, interpretation, and
logistical assistance during case adjudication.
• Verify WRAPS data, update refugee application records, and activate
necessary processes.
• Liaise with RSC teams, report on team progress, and provide training in
case management and data upkeep.
• Participate in duty travel and process trips to support refugee interviews and
USCIS adjudication as diplomatic staff with a UNLP passport.

➢ Conduct registration interviews when required in
accordance with registration standards and guidance.
➢ Provide counselling to, and responds to queries from,
asylum seekers and refugees regarding UNHCRs
registration procedures and their rights and entitlements.
➢ Maintain accurate and up-to date records and data related
to all individual registration cases
➢ Identify persons with specific needs and ensure timely
referral to protection follow-up as required
➢ Collaborate with protection staff and/or partners in the
delivery of assistance and programming, including
provision of identity and entitlement documentation.
➢ Draft correspondence and reports relating to registration
activities in the operation, when required
➢ Provide statistics and draft reports related to registration
data, as requested.
➢ Act as interpreter and translator when needed.
➢ Refer cases to other units within the office and to
implementing partners as necessary.
➢ Draft and submit reports and statistics related to
registration
➢SRAD complex cases.

Complaints and Feedback Mechanism, perform daily data of all received messages though CFM WhatsApp into a Salesforce database, this includes copying and translating messages,
➢Assigning cases to relevant focal points through salesforce.
➢Respond to WhatsApp messages by sending standard and customized replies shared by focal points, and update the needed case fields on Salesforce.
➢Highlight incomplete/insufficient CC responses and any technical issues with database or Salesforce to the TL.
➢Organizing monthly meetings with each Focal point, gathering updates.
➢Create/Update Microsoft documents (Excel/Word).
➢Create reports.
➢Fixing Salesforce technical issues.

• Data analysis, Data Annotation
• Adding special codes into Alexa device.