HR Lead
Amazon
Total years of experience :23 years, 6 Months
\{Achievements/Success Stories\} initiated Egypt Sort Center HR providing operational
experience and project support to country manager and have been a key contributor in
several projects for SC
Led 8 successful WF (White Friday) peaks with upward trend in deliver results.
Successfully developed & launched human resources team, Policies and practices for
Amazon's second largest line of Business in Egypt.
Tracked and improved compliance adherence with Local employment laws and internal
company's policies from 19% to 100%.
Developed dashboards to track Key HR metrics leading to 49% Improved TAT of action
Items
Constructed a comprehensive monthly Ramp-Up/Down planning, leading to efficient
hiring and cost saving layoffs which increased manufacturing output by 35% and budget
saving by 11%.
Crafted all year rewards and recognition plan for 70% of all amazon's employees in
Egypt, leading to 63% increase in the Rewards Reception Score.
\{Ownership\} of initiating the attendance rosters and all KPIs for all SC employees and
in parallel with achieving the policy and compliance rule
\{Achievements/Success Stories\} Improve Egypt delivery estimated accuracy by 18% vs YAGO through creating reports and initiate control processes to track 100% of the shipments and monitor the status of these shipments on shift basis to ensure the on-time delivery. This helped in delivering 350K shipments in 2019 peak with 99% on-time delivery vs 81% in 2018.
•Improved productivity KPI by 78% vs YAGO by making time motion studies for all tasks, and changing the layout of the warehouse to have process flow in an effective way which led to reducing the headcount by 57% vs the original headcount.
•Reduce middle mile fleet cost by 28% by working on applying new loading processes & design a new transportation schedule. This led to reducing the trips by 12 trips out of 42 trips and this reduced the cost by 28%.
•Leading same day delivery project by design the delivery network, create CPS and follow up with all stakeholders, manage the hyper care phase to ensure the project sustainability.
•Launch two pop-up warehouses successfully during COVID-19 period in two weeks to absorb the volume spike which increased by 35% ensuring that all operation activities are being done considering the social distancing between all employees.
•Shared in lunching the SDD (Same Day Delivery) service & following up with all delivery stations in keeping this new service be run smoothly without any failure.
•\{Ownership\} of the initiative in establishing the sort center in Egypt from A - Z & built the teams to cover all needed tasks 24/7 (receiving team from FCs & the reverses from delivery stations, RTO/RTN team, sorting & forwarding... etc.) & initiated the line-haul network schedule & updates.
•Ownership of the initiative in moving the SC to FC at the same place to save cost of 150k USD/month and time across business operations & to eliminate process waste and reduce the defects with applying Lean Six Sigma principals & launched it at FC (CAI6) with the whole process.
•Ownership of the initiative in creating the employees transportation plan.
•Ownership of the initiative in setting the 5S system in sort center area which is promoting workplace quality and safety. Core Objectives:
Team Management » Interview, select, provide training for, motivate and assess the performance of the team members » Ensure warehouse staff is well trained and supervised for their job in the logistics area » Ensure the best level of customer obsession delivered » Recommend action plans for improvement, coordinate implementation and monitor follow up
HR Management: Annual leave planning, liaise with the department for people management.
Logistics Management » Manage the volume flow of 100% of Amazon Network volume (Fulfilled by Amazon & Marketplace) on daily basis. » Manage the fleet operations from fulfillment center to sorting center & from sorting center to 17 delivery stations across Egypt which done on daily basis through 75 trips in & out. » Responsible for the cost per shipment for the middle mile operations and optimize the processes to meet the cost KPI. » Manage the reverse logistics processes from delivery stations to fulfillment center & sellers in a determined time frame ensuring execution of the refund cycle process effectively. » Manage transportation network through acquiring new suppliers and create the optimum network design to deliver shipments efficiently to delivery stations. » Analyze and identify areas of improvements within the logistics management system » Ensure transferring/shipping shipments as per agreed standards, rules and line-haul network schedule. » Maintain close and daily follow up with the transit coordinators, forwarders to transfer shipments according to CPT, FIFO & DEA. » Update supplier records and conduct supplier evaluations » Optimize resources, negotiate/enhance shipping rates and condition to reduce cost » Update logistics system data consistently. » Assign task and objectives to the sort center coordinators/associates. » Liaise with all departments (delivery stations, fulfillment center, about on timely sending and receiving shipments/trucks. » Ensure all work is planned and operated in a correct manner. » Monitor the pace and flow of product from receiving through delivery » Manage cost control over shipping. » Analyze data to monitor performance and plan improvements in delivery performance.
Health & Safety » Maintain a safe working environment in line with Health and Safety Act and other relevant legislation » Report any HSE issues that may be a potential hazard.
Customer Relationship Management » Ensure KPI targets and measures are met and aligned with customer obsession and service level agreements and productivity guides.
Operations Management and Reporting » Daily and weekly call-meetings with regional management for discussing/presenting our daily/weekly performance. » Develop processes and procedures for shipping functions and implement upon completion » Analyze performance data to measure productivity, efficiency and performance » Resolve quality issues and develop strategies to prevent reoccurrences » Manage financial data flows to strict deadlines to ensure accurate production of monthly management accounts such as accruals, prepayments, cross charges etc. » Implement profit enhancing initiatives » Regular management information and accurate reporting » Monitor performance levels through KPIs report breach in procedures, company policy or security to senior management
Operations Management & Strategy » Manages the process of continual research, development and implementation of solutions to improve processes that aid in promoting company profitability » Sharing in establishing operational budgets and ensure cost targets are met.
\{Achievement\} initiated Egypt Call Center from A - Z providing operational experience and project support to country manager and have been a key contributor in several projects for Customer Service
•\{Ownership\} of initiating the whole processes and KPIs for Call Center agents in parallel with achieving the policy and compliance rules
Core Objectives:
» Ensure that all inventory items are properly identified and readily accessible in
accordance with the organization’s inventory cycle.
» Hire and train Inventory Control staff.
» Provide training to inventory and data team and monitor all special requests and
assist to minimize cost in inventory for efficient write off.
» Execute daily inventory analysis; identify and resolve discrepancies and problems.
» Oversee the job assignments and activities of Inventory Control staff.
» Oversee stock item master, identifying incorrect descriptions and stock numbers.
» Locate items that may have incorrect locations or stock numbers to assist order
processors.
» Communicate with store managers and staff regarding purchase orders, purchase
requisitions and store-to-store transfers.
» Follow up on the expiry dates of products and return of the products.
» Ensure the hygiene of the store and staff.
» Align with Purchasing department new items, orders and returns from and to
suppliers.
» Communicate with concerned department as needed for all corrective actions.
» Yearly inventory plan for the markets and warehouses.
» Ensures all goals are met.
» Perform additional related duties as assigned.
» Monitor inventory for organization and supervise efficient working of staff
according to company policies and prepare accurate records for all physical inventory.
» Analyze all forecast for inventory and develop various processes for inventory
purchases and prepare reports for same to evaluate all plans and procedures.
Core Objectives: » As Purchasing Manager, manage sourcing capabilities and supply chain, responsible for strategizing and negotiating with suppliers and vendors in order to acquire the most cost effective deals and to reduce procurement expenses, spearhead the purchasing process from selecting suppliers to ensuring stock optimization, as well as provide guidance on sourcing and procurement processes, and as a supply chain and logistics expert in implementing cost-effective purchases of all goods and services, as required, and ensuring quality control and adhering to the policies and procedures on supply chain management. Specifically, responsible for performing the following tasks to the highest standards:
•Developing procurement strategies that are inventive and cost-effective.
•Sourcing and engaging reliable suppliers and vendors.
•Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.
•Building and maintaining long-term relationships with vendors and suppliers.
•Obtain competitive quotations and ensure that the best product is sourced and purchased, using Group Nominated suppliers where applicable
•Ensure locally Nominated supplier information is kept current.
•Approving purchase orders and organizing and confirming delivery of goods and services.
•Manage the database of active local contracts with suppliers
•Adhere to quality procedures and standards and oversee purchasing administration such that all policies and standards are upheld
•Work with the Finance Manager / Director to draft the annual budget
•Maintain a record of commitments for all budgets and ensure that the relevant senior managers are constantly informed of updates
•Ensure a comprehensive system for allocating and reconciling purchase orders
•Manage relationships with suppliers and report on their performance
•Manage employee relations, recruiting Team Members as required, and follow the appraisal procedures for Team Members
•Supervise the operation of the stores, uphold health and safety, quality assurance and control procedures, make improvements to the level of control, compile accurate stock records, and maintain proper records of requisition and replenishment transactions
•Monitor all areas of purchasing including contracts, leases and nominations
•Prepare the month end accounts reports in an accurate and timely manner
•Execute on tasks/requests as instructed by the Management » As Admin Manager, Supervise administrative team members and ensure that daily office operations are performed in a seamless and efficient manner, and to train, and evaluate administrative team members; develop, review, and improve policies, systems, and procedures; and generally ensure the office operates smoothly and efficiently while reducing costs, responsible for performing the following tasks to the highest standards:
•Supervising the day-to-day operations of the administrative department and staff members.
•Hiring, training, and evaluating employees and taking corrective action when necessary.
•Developing, reviewing, and improving administrative systems, policies, and procedures.
•Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
•Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
•Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
•Collecting, organizing, and storing information using computers and filing systems.
•Overseeing special projects and tracking progress towards company goals.
•Building and expanding on skills by engaging in educational opportunities.
\{Achievement\} Established a new department & initiated the whole process for it was named (Cai Banking Services) which is now called (PDU) personal delivery unit & includes hundreds of employees.