Monshed Salah Eshag Ahmed

- Overseeing administrative operations within an organization.

- Coordinating office activities.

- Ensuring compliance with office policies and procedures.

- Managing office operations.

- Prepare reports and presentations with statistical data, as assigned

- Tracking all of the Active GHQ and cancelled cards and keep it updated continuously.

- Assist all of the properties, departments with translations of the In-Pass & Out Pass as per the concern government entity instructions.

- Assist, support and coordinate the GHQ application process (application, record keeping, tracking, reporting, and communication with the all admins

- Handle the entire MOPA Gate Pass process and requirements (application, record keeping, tracking, reporting, and communication with the all admins.

- Liaising with all concern in regard to GHQ application process.

- Ensure adherence to relevant company procedures and policies (SOPs, SOWs, etc.)

- Submit timely reports and prepare presentations/proposals as assigned.

- Lead and participate in regard to the Security Department office related work.

- Report to Security Manager following the Department communications Protocol.

- Maintain an updated database and records to ensure proper reporting whenever required.

- Prepare accurate monthly reports as required by the Management.

- Preparing and Verifying the Gate Passes (Urgent, Temporary and Permanent) before submitting to the concern government entity.

- Notifying all of the employee before of their expiry of the permanent pass to start renewal process by providing the required documents.

- Notifying all of the approved personnel to submit the required documents to proceed further with the permanent pass.

-To handle all incoming calls reaching the helpdesk and to action all incoming requests
appropriately and in a timely manner
-To assist End User and / or Service suppliers upon receiving incoming calls and take action
accordingly
- Organize office and assist Operations Manager / property Managers and Assistant Property
Managers in the administrative requirements in line with the policies and procedures.
- Sort and distribute Internal and external communications in a timely manner.
- Create and update database records ensuring accuracy and validity of information.
- Organizing and manage the Operations Manager diaries to ensure efficient and accurate
scheduling.
- Record Operating Procedure Manuals, tracking changes, amendments in line with company
requirements as instructed by line managers.
- Provides historical reference by developing and utilizing filing and retrieval systems ensuring the
shared drive has the latest version of all documents, Processes, Manuals and that each property
has its own individual manual that is updated regularly to ensure consistency across the business.
- Compile monthly, quarterly and annual reporting on all aspects of the operation in additional to
any ad hoc reports as required by the Head of Department.
- Maintains continuity among corporate, division, and local work teams by documenting and
communicating actions, irregularities, and continuing needs to ensure compliance with
established policies.
- Maintains professional and technical knowledge and benchmarking professional standards.
- Monitor level of office supplies and handle shortages to ensure there is no stock-out.
- Resolve office-related malfunctions and respond to requests or issues.
- Liaise with Operations/ Service Managers in assigning and supervising work of office boys,
drivers, and cleaners.
- Maintain date-sensitive documents such as tenancy agreements, permits, subscriptions, utility
bills, communication bills, etc. (as required).
- Provide prompt support and response to employee queries relating to the administration function.
- Maintain all necessary records and database.
- Immediately report concerns, issues, and complaints to Line Manager for appropriate
intervention
- To provide proactive administrative support to Operations Manager, the business and assist in
accomplishing general operations of the PPP office

● Managing Sales Order on weekly and monthly basis for increase/decrease in
service, new service, and price adjustments.
● Creating and sending invoices and statements to customers.
● Checking the data input to ensure the accuracy of the final bill.
● Reporting issues or irregularities to the financial head of the company.
● Reviewing invoices to ensure that they are accurate and complete before sending them to
customers.
● Tracking and managing incoming payments, including sending reminders to customers
when bills are overdue.
● Maintaining customer records including contact information, purchase history, account
status, and other data.
● Fixing billing errors by issuing debit and credit memos.
● Defining invoicing data types and maintaining databases.
● Investigating slow approvals from customers side and do the needful.
● Managing client requests and queries.
● Uploading and archiving invoicing data, as well as filing contracts.
● Calculate and record payments to the more than 2000+ employees
● Calculates, posts and audits payroll and timekeeping information, utilizing basic mathematical
techniques in order to document and assure the accuracy of employee work hours, vacation
hours, Sick and annual Leave credits.
● Inputs data into an automated system regarding payroll, timekeeping and personnel information
to maintain accurate and up-to-date records.
● Provides courteous, flexible and satisfactory customer service by responding to routine
timekeeping and payroll inquiries, making changes to employees’ information, resolving
discrepancies and/or clarifying procedures for employees.
● Maintains detailed files and record-keeping systems to assure accurate and complete
documentation of payroll/personnel transactions in original copy Researches discrepancies of
payroll for the purpose of ensuring accuracy and adherence to procedures prior to processing.
● Coordinating with Operations, Finance, and Human Resource & Event
Department for staff welfare regarding any finances or salary issues.
● Monthly variation meeting with Sales, Operations, Branch Manager and
finance teams for invoicing confirmation to the Customers.
● Manage office communications and announcements, ensure employees are
informed about the updates/news.

Responsibilities:
● Assist clients with diagnosis of software and hardware issues.
● Remove malfunctioning hardware and install new parts
● Management, installation and configuration of hall display screens systems
● Deliver a professional level of service at all times
● Provide product tech support to customers and record each case in IT system
● Troubleshoot to ensure all customers’ issues are resolved timely
● Compile various technical documents based on cases and work experience
● Stay updated on product features and technical advancements.
● Conduct training sessions for customers on product usage and best practices.
● Provide timely and effective technical support via phone, email, or chat.